Bilingual Client Experience & Operations Concierge

New U Life Corporation; Pleasant Hill (CA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

New U Life in Pleasant Hill, CA is seeking a professional, highly organized, and service‑driven Bilingual Client Experience & Operations Specialist to support customers, field leaders, VIP clients, executive leadership, and affiliated business operations from our Pleasant Hill office.

This role requires fluency in English and Mandarin Chinese, with strong communication and multitasking abilities to manage multiple priorities in a fast-paced environment while coordinating with internal teams and

Qualifikationen

• Fluent in English and Mandarin Chinese with strong written and verbal skills.
• 2+ years in customer service, client care, or related fields.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM and scheduling/order-management tools.

Aufgaben

• Provide professional support to customers, distributors, field leaders, VIPs, and executives in English and Mandarin.
• Assist with questions about products, orders, enrollments, autoship, and programs.
• Research and resolve customer and distributor concerns; escalate when necessary.
• Coordinate with internal teams for issue resolution and timely follow-through.
• Support Life Balanced Wellness client scheduling, records, and communications.

Kenntnisse

Bilingual: English & Mandarin

Customer service experience

Strong organizational skills

Tech-savvy

Multitasking

Tools

CRM software

Scheduling systems

Order management

Jobbeschreibung

New U Life in Pleasant Hill, CA is seeking a professional, highly organized, and service‑driven Bilingual Client Experience & Operations Specialist to support customers, field leaders, VIP clients, executive leadership, and affiliated business operations from our Pleasant Hill office.

This role requires fluency in English and Mandarin Chinese, with strong communication and multitasking abilities to manage multiple priorities in a fast-paced environment while coordinating with internal teams and