Bilingual Client Care Specialist

Truist Wealth; Oak Ridge (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401k plan

Paid holidays

Vacation days

Sick days

Pension plan

Restricted stock units

Deferred compensation

Job summary

Truist Financial Corporation is seeking a servicing specialist to handle routine client inquiries and deliver exceptional service. The role requires clear communication and a customer-first approach to help clients navigate Truist products and self-service options.

Ideal candidates have at least one year of client servicing experience, strong problem-solving skills, and the ability to work across multiple platforms in a fast-paced environment.

Qualifications

• High School diploma or equivalent education and related training or experience.
• At least one year of client servicing experience in call center, retail, hospitality, or medical settings.
• Proficiency with Windows and Microsoft Office; strong problem-solving and multi-platform work ability.
• Proficient in written and verbal communication, with good grammar and spelling.

Responsibilities

• Handle incoming calls for routine and low complexity inquiries about products, procedures, systems, or policies for new and existing clients.
• Use available tools to provide a differentiated client experience and follow up on unresolved issues.
• Act as a client advocate to track complaints and feedback regarding Truist, teammates, products and vendors.
• Educate clients on self-service options and Truist technologies to improve banking experiences.
• Follow policies and regulations to protect clients and the bank; pursue ongoing growth and development.

Skills

Customer service

Written and verbal communication

Interpersonal abilities

Problem solving

Education

High School diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Truist Financial Corporation is seeking a servicing specialist to handle routine client inquiries and deliver exceptional service. The role requires clear communication and a customer-first approach to help clients navigate Truist products and self-service options.

Ideal candidates have at least one year of client servicing experience, strong problem-solving skills, and the ability to work across multiple platforms in a fast-paced environment.