Bilingual Care Center Specialist – Client Advocate

Truist; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Vacation days

Sick days

Paid holidays

Job summary

Truist is hiring in the United States for a client services role designed to handle incoming calls and inquiries from new and existing clients. The position emphasizes exceptional service, problem solving, and educating clients about bank products.

Preferred fluent English and Spanish, with a focus on resolving issues, guiding self-service options, and maintaining regulatory compliance. Strong communication across multiple platforms is required.

Qualifications

• High School diploma, or equivalent education and related training or experience.
• One year of client servicing work experience (call center, retail, hospitality, medical, etc.).
• Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms.
• Proficiency in written and verbal communications (including grammar and spelling).
• Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Responsibilities

• Handle incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients.
• Provide exceptional client service and curate a differentiated client experience.
• Investigate and resolve client requests, collaborating with Care Center, branches and other lines of business.
• Educate clients on bank products and services using a consultative approach.
• Identify and elevate bank errors and regulatory concerns that pose risk.

Skills

Client servicing

Windows

Microsoft Office

Interpersonal skills

Problem-solving

Multi-platform proficiency

Written communication

Verbal communication

Education

High School diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Truist is hiring in the United States for a client services role designed to handle incoming calls and inquiries from new and existing clients. The position emphasizes exceptional service, problem solving, and educating clients about bank products.

Preferred fluent English and Spanish, with a focus on resolving issues, guiding self-service options, and maintaining regulatory compliance. Strong communication across multiple platforms is required.