Bilingual Client Care Coordinator - Hindi/Gujarati (On-site)

Law Office of Abhisha Parikh; Edison (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

The Law Office of Abhisha Parikh in Edison, NJ is seeking a Client Care Coordinator to be the primary contact for clients throughout their immigration journey. This on-site role requires empathy, organization, and a proactive approach to client onboarding and document management.

You will answer inquiries, coordinate between clients and attorneys, maintain case files in the management system, and ensure timely follow-ups.

Qualifications

• Must have experience in a client-facing administrative role or similar.
• Strong written and verbal communication skills with professionalism and empathy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience tracking tasks, following up on outstanding items, and maintaining accurate records.

Responsibilities

• Welcome and onboard new clients, ensuring a strong first impression.
• Answer phone, email, and client inquiries professionally and empathetically.
• Coordinate communication between clients, attorneys, and staff.
• Track follow-ups to ensure no client question goes unanswered.
• Manage incoming documents, notices, and client files accurately.
• Keep case records organized and up to date in the case management system.
• Request client reviews and uphold an outstanding client experience.

Skills

Client-facing

Communication

Organizational skills

Multitasking

Tools

Microsoft Office

CRM systems

Job description

The Law Office of Abhisha Parikh in Edison, NJ is seeking a Client Care Coordinator to be the primary contact for clients throughout their immigration journey. This on-site role requires empathy, organization, and a proactive approach to client onboarding and document management.

You will answer inquiries, coordinate between clients and attorneys, maintain case files in the management system, and ensure timely follow-ups.