Bilingual Client Banking Specialist

94-1687665 Bank of America, National Association; St. Albans (VT); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is hiring for a front-line client advisor role in the United States. This position focuses on engaging clients in the lobby, educating and assisting with transactions via self-service options, and processing cash accurately and efficiently.

The role requires strong customer focus, bilingual Spanish ability, and a commitment to delivering a high-quality client experience. The successful candidate will build lasting relationships, help clients achieve their financial goals, and

Qualifications

• Bilingual Spanish Required.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills to meet clients' needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer service

Cash handling

Sales experience

Time management

Relationship building

Problem solving

Oral communications

Adaptability

Education

High School Diploma / GED

Bachelor's Degree or related Associate Degree

Job description

Bank of America is hiring for a front-line client advisor role in the United States. This position focuses on engaging clients in the lobby, educating and assisting with transactions via self-service options, and processing cash accurately and efficiently.

The role requires strong customer focus, bilingual Spanish ability, and a commitment to delivering a high-quality client experience. The successful candidate will build lasting relationships, help clients achieve their financial goals, and