Bilingual Clerical Support & Intake Specialist

California Department of Industrial Relations; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

California Department of Industrial Relations in Los Angeles seeks a clerical support specialist for the Retaliation Complaint Investigation (RCI) program to provide intake, data entry, docketing, and correspondence duties.

This role requires precise data handling in CalAtlas (Salesforce) and IMIS, strong customer service, and bilingual Spanish preferred. On-site position with standard office hours.

Qualifications

• Ability to perform data entry with accuracy.
• Strong telephone and email handling skills.
• Bilingual in Spanish preferred.

Responsibilities

• Handle intake and data entry of retaliation claims from multiple channels.
• Input case information into CalAtlas (Salesforce) and IMIS.
• Docket cases, scan and upload documents, process letters of rejections.
• Respond to inquiries via phone and email; manage Public Information Duty (PID).
• Maintain and purge case files; assist with PRA requests and supplies ordering.

Skills

Data entry

Customer service

Bilingual Spanish

Tools

Salesforce (CalAtlas)

IMIS database

Job description

California Department of Industrial Relations in Los Angeles seeks a clerical support specialist for the Retaliation Complaint Investigation (RCI) program to provide intake, data entry, docketing, and correspondence duties.

This role requires precise data handling in CalAtlas (Salesforce) and IMIS, strong customer service, and bilingual Spanish preferred. On-site position with standard office hours.