Bilingual Claims Support Specialist (English/Spanish)

American Family Insurance; Atlanta (GA); Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Relocation support

Job summary

American Family Insurance is seeking a bilingual professional to manage customer interactions for new and existing claims. You will handle phone and digital communications, assist with FNOL, and support estimating and payments with a focus on accuracy and timely service.

The role requires fluent Spanish and English; relocation is offered for eligible candidates, and you will be primarily home based with potential office attendance for events.

Qualifications

• Bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims and FNOLs.
• Handles interactions via inbound calls, outbound calls, and digitally.
• Completes FNOL and cross-functional responsibilities with multiple lines of business across the enterprise.
• Works independently and problem solves.
• Gathers information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Uses claim systems and applications to complete tasks with precision.
• May maintain a claim inventory and assist with low-complexity claim inventory.

Skills

Bilingual (English/Spanish)

Customer service

Claims processing

Inbound/Outbound calls

Job description

American Family Insurance is seeking a bilingual professional to manage customer interactions for new and existing claims. You will handle phone and digital communications, assist with FNOL, and support estimating and payments with a focus on accuracy and timely service.

The role requires fluent Spanish and English; relocation is offered for eligible candidates, and you will be primarily home based with potential office attendance for events.