Bilingual Citizen Services Analyst

My Florida Families; Tallahassee (FL); Hybrid; USD 40,000 - 49,000; Full time

Job summary

Office of the Attorney General in Florida is seeking a Citizen Services Call Center Representative to answer the No Scam hotline in English and Spanish and assist callers with a wide range of consumer inquiries and complaints. You will provide referrals to resources, document data, and help guide residents through the protection process.

The role emphasizes strong communication, accurate writing, and the ability to route issues to appropriate sections while adhering to training guidelines and

Qualifications

• Six years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
• Or a bachelor's degree with two years of related experience; master’s degree is also acceptable.

Responsibilities

• Answer the No Scam hotline in English and Spanish and assist callers with consumer inquiries.
• Provide information on rights, resources, and referrals to government and community services.
• Draft concise summaries and document complaint data for trend analysis and public records searches.
• Maintain up-to-date knowledge of consumer protection laws and agency priorities.
• Follow training on in-house processes and use workstation resources to support callers.

Skills

Excellent communication

Typing skills

Phone support

Education

Bachelor's degree

Master's degree

Job description

Office of the Attorney General in Florida is seeking a Citizen Services Call Center Representative to answer the No Scam hotline in English and Spanish and assist callers with a wide range of consumer inquiries and complaints. You will provide referrals to resources, document data, and help guide residents through the protection process.

The role emphasizes strong communication, accurate writing, and the ability to route issues to appropriate sections while adhering to training guidelines and