Bilingual Certified Medical Assistant

Palm-Medical-Centers-1; Winter Haven (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Flexible spending account

Life insurance

Paid time off

Job summary

Palm Medical Centers is seeking a Medical Assistant to support providers and the care team in a managed care setting. The MA will handle clinical and administrative duties to ensure efficient patient flow and accurate documentation.

The role requires CMA experience with certification, phlebotomy preferred, and the ability to administer injections under supervision. Excellent patient interaction and HIPAA compliance are essential, with a day schedule and 8-hour shifts.

Qualifications

• Minimum one year of Certified Medical Assistant experience.
• Phlebotomy experience preferred.
• Medical Assistant Certification required.

Responsibilities

• Prepare examination rooms and maintain cleanliness for patient visits.
• Escort patients, document vital signs, chief complaint, and history in the EHR.
• Assist providers during examinations and procedures.
• Administer injections under supervision and per policy.
• Perform EKGs, vision tests, and other screenings as needed.
• Collect and label lab specimens; document properly.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Analytical thinking

Injection administration

Patient flow management

Education

Medical Assistant Certification

One year CMA experience

Phlebotomy experience preferred

Tools

EMR systems

ECW

Vital signs

Job description

The Medical Assistant (MA) plays a key role in supporting providers and the care team in delivering high-quality, patient-centered healthcare within a managed care environment. The MA performs both clinical and administrative duties to ensure efficient patient flow, accurate documentation, and compliance with managed care protocols and quality metrics.

Clinical Responsibilities:

• Prepare examination rooms and ensure cleanliness and readiness for patient visits.
• Escort patients to exam rooms, verify patient identity, obtain and document vital signs, chief complaint, and medical history in the electronic health record (EHR).
• Assist providers with examinations, procedures, and treatments as needed.
• Administer immunizations, injections, and medications under the providers supervision and according to state and clinic policy.
• Perform EKGs, vision tests, and other diagnostic screenings as required.
• Collect and process lab specimens; ensure proper labeling and documentation.
• Maintain accurate and timely charting in the EHR, ensuring all information is complete prior to provider review.
• Conduct pre-charting and ensure all required documentation, lab results, and preventive care items are updated prior to visits.
• Participate in care coordination, follow-up on provider orders, referrals, and test results.
• Support patient education on chronic disease management, preventive care, and treatment plans.

Administrative Responsibilities:

• Manage patient check-in/check-out procedures when needed.
• Handle phone calls, messages, and patient inquiries in a timely and professional manner.
• Ensure all messages contain complete information for provider review (symptoms, duration, medications, etc.).
• Schedule, diagnostic tests, and follow-up appointments as directed.
• Maintain medical inventory and order supplies as necessary.
• Participate in quality assurance and performance improvement initiatives.

Performance Expectations:

• Accurately complete pre-charting prior to patient appointments.
• Follow up on patient messages and care coordination tasks within designated timelines.
• Demonstrate adherence to managed care protocols and quality indicators (HEDIS, Stars, etc.).
• Maintain a professional demeanor and contribute to a positive patient experience.
• Always ensure HIPAA compliance and patient confidentiality.
• Perform Other Duties as Assigned.

Required Skills/Abilities:

• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• The ability to administer injections.

Education and Experience:

• A minimum of one year work experience as a Certified Medical Assistant.
• Experience with phlebotomy is preferred.
• Medical Assistant Certification is required.

Physical Requirements:

• May require prolonged period of standing, walking and bending.
• Ability to move/lift up to 20 pounds at times.
• Must be able to move/assist with moving patients.

Medical specialties

• Primary Care

Experience

• EMR systems: 1 year
• Vital signs: 1 year
• ECW: 1 year (Preferred)
• Phlebotomy EKG and PFT Injection administration
• Knowledge of Managed Care (Preferred)
• Hedis (Preferred)
• Bilingual (Spanish speaking) Required

License/Certification:

• BLS Certification (Required)
• Certified Medical Assistant (Required)

Salary:

$19.00 - $21.00 per hour (negotiable based on experience)

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off

Healthcare setting

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.