Bilingual Administrative Assistant (Remote)

Sentrex; United States; À distance; USD 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Wellness program

Paid vacation

Paid sick days

Benefits package

RRSP matching

Employee assistance program

Résumé du poste

Sentrex Health Solutions is seeking a Bilingual Administrative Assistant for our Canada-based Patient Support Programs. The role is remote with flexible hours within EST 8:00am–8:00pm, Monday–Friday.

You will provide clerical support, data entry, and coordination across multiple teams to ensure program success. Ideal candidates are bilingual, organized, and capable of handling confidential patient data while communicating effectively with internal and external stakeholders.

Qualifications

• Grade 12 education with 2 years of community college or equivalent experience.
• Bilingual English and French is required.
• Experience working with Patient Support Programs is required.
• Excellent verbal and written communication, listening, and customer service skills.
• Accurately inputting information into various paper and electronic forms.
• Ability to learn quickly, adapt, and multi-task in a fast-paced environment.
• High proficiency with IT and Microsoft Office, phone systems and databases.
• Typing skills and ability to use computer-based programs.
• Strong organizational skills and confidentiality.

Responsabilités

• Provide cross-coverage administrative support within the Patient Support Programs.
• Process safety data, fulfillments/reviews, communications, reports, and data cleanup.
• Ensure complete and high-quality data entry into databases.
• Manage inbound faxes and emails in a timely manner.
• Execute ad-hoc administrative duties as assigned.
• Handle data entry during program service delivery and maintain filing systems.
• Order office supplies and maintain inventory.
• Assist with reporting (time sheets, expenses, CRM reports).

Connaissances

Bilingual (English & French)

Customer service

Data entry

Organizational skills

Communication skills

Multi-tasking

Formation

Grade 12 + 2 years community college or equivalent

Outils

Microsoft Office

CRM systems

Databases

Description du poste

Position Type: Full-time

Department: Patient Support Programs

Work Location: Canada

Work Hours: Flexibility to work within the operating hours of Monday - Friday, between 8:00am - 8:00pm (EST)

Work Arrangement: Remote

Travel Required: None

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture -we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Bilingual Administrative Assistant is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities.

A Day in the Life (What you will do here):

• Providing cross-coverage administrative support to all areas within the assigned Patient Support
• Programs including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP's.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Flexibility to work within the operating hours of Monday - Friday, between 8:00am - 8:00pm (EST)
• Assist with other duties as assigned by the manager

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Experience working with Patient Support Programs is required
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.