Bilingual Program Coordinator/Administrative Assistant (Remote)

Sentrex; USA; Remote; USD 30.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Vacation entitlement

Wellness Program

Paid Sick Days

Benefits Package including Dental &amp

Employee Assistance Program

RRSP Matching Program

Zusammenfassung

Sentrex Health Solutions in Canada is seeking a Bilingual Administrative Assistant to join the Patient Support Program in a remote, full-time role. You will provide administrative and clerical support, manage office duties, and ensure data accuracy while collaborating with cross-functional teams.

The position requires Grade 12 plus college training and bilingual English/French, with strong communication and organizational skills.

Qualifikationen

• 2 years of community college or equivalent in secretarial studies.
• Bilingualism in English and French is required.
• Experience with Patient Support Programs is an asset.

Aufgaben

• Provide cross-coverage administrative support across the Patient Support Program.
• Ensure accurate data entry into database systems.
• Handle inbound calls, faxes and emails in a timely manner.
• Prepare and send program letters and materials.
• Maintain filing and inventory, and assist with ad-hoc duties.

Kenntnisse

Bilingual English/French

Verbal & written communication

Organizational skills

Multi-tasking

Ausbildung

Grade 12 + 2 years college (secretarial)

Tools

Microsoft Office

Phone systems

Databases

Jobbeschreibung

Position Type: Full-time

Department: Patient Support Program

Work Location: Canada

Work Hours: Monday - Friday - 8 hour shifts within 8am - 8pm EST

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and members of the community from COVID-19. As such, and subject to any obligations under applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Bilingual Administrative Assistantis responsible forproviding administrative and clerical support and managing all aspects of the office administrative activities.

A Day in the Life (What you will do here):

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Ensuringcomplete and high-quality data entry into our database systems.
• Providing effective andtimelymanagement of inbound calls, faxes and email communication.
• Executingother ad-hocadministrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage inand manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.â¯â¯
• Order office supplies andmaintaininventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approvedSOPs.
• Complete all relevant reports (time sheets, expenses, mileage,validateCRM reports, etc.) as per specified timelines and as per required standards.â¯
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additionalduties asassigned by the manager.

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Experience working with Patient Support Programs is an asset
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High levelofproficiencywith Information Technology as well as computer and software skills: Microsoft Office suite of applications, phonesystemsand databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic anddemonstratesan ability to work in a team environment and collaborate with others inassistingwith the delivery of administration services

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.