Bilingual Case Worker – Eligibility & Community Support

Webb County (TX); Las Blancas Colonia (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Webb County is seeking a qualified individual to assist clients in determining eligibility for programs and to provide counseling and referrals. The role includes greeting visitors, answering calls, and helping with applications.

Responsibilities include processing applications, preparing required reports for state and grant agencies, maintaining records, and referring clients to community services. Home visits may be required for intake of homebound clients.

Qualifications

• Knowledge of program and grant policies and procedures.
• Knowledge of federal poverty guidelines.
• Ability to communicate orally and in writing in English and Spanish.
• Proficient with computers and standard office software.

Responsibilities

• Answer telephone calls, greet visitors, provide information and schedule appointments.
• Assist clients in completing applications.
• Receive and process applications to determine eligibility for programs and services.
• Prepare regular and special reports for state and grant agencies.

Skills

Eligibility rules

Customer service

Communication skills

Spanish language

Data entry

Office software

Report generation

Education

High school diploma or GED

4+ years clerical experience

Tools

None

Job description

Webb County is seeking a qualified individual to assist clients in determining eligibility for programs and to provide counseling and referrals. The role includes greeting visitors, answering calls, and helping with applications.

Responsibilities include processing applications, preparing required reports for state and grant agencies, maintaining records, and referring clients to community services. Home visits may be required for intake of homebound clients.