Bilingual Case Manager — Shelter & Client Support

Family Tree; Englewood (CO); On-site; USD 28,000 - 41,000; Full time

Job summary

Family Tree's House of Hope in Englewood, CO is a 90-day emergency shelter for families with children, operating 24/7. This role supports clients by connecting them to housing, mental health, career resources, and other services, using trauma-informed practices and Family Tree's equity lens.

This is an in-office, full-time position requiring HMIS documentation, case notes, and daily safety checks, with weekly case plan reviews and confidentiality upheld.

Qualifications

• Ability to think clearly and rationally in demanding situations.
• Strong problem-solving and decision-making skills with limited supervision.
• Effective written and verbal communication with diverse clients.

Responsibilities

• Orient new clients to shelter and explain house guidelines.
• Provide information, referral, and advocacy to clients.
• Assist clients with coping skills and safety planning.
• Complete daily documentation in logs, HMIS, and case notes.
• Develop individualized case plans for self-sufficiency and benefits.
• Conduct daily safety checks for each room.

Skills

Critical thinking

Problem solving

Communication

Professionalism

Initiative

Teamwork

Job description

Family Tree's House of Hope in Englewood, CO is a 90-day emergency shelter for families with children, operating 24/7. This role supports clients by connecting them to housing, mental health, career resources, and other services, using trauma-informed practices and Family Tree's equity lens.

This is an in-office, full-time position requiring HMIS documentation, case notes, and daily safety checks, with weekly case plan reviews and confidentiality upheld.