Bilingual Case Manager - Empower Families & Growth

commteam; Lowell (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K

Tuition reimbursement

Job summary

Community Teamwork in Lowell, MA is seeking a Case Manager to deliver comprehensive case management to participants, provide advocacy, support, and referrals, helping families overcome barriers to self-sufficiency.

The role requires intake and assessments across housing, finances, employment, health, and education; collaboration with teams; maintaining accurate records; and willingness to accompany participants to appointments.

Qualifications

• Prior related experience required.
• High School Diploma or Equivalent required.
• Bilingual Spanish required.
• Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
• Demonstrated knowledge of community resources available to low-income individuals and families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient computer skills required in basic computer software and data collection systems.
• Excellent crisis management skills.
• Ability to maintain accurate records and confidentiality of information.
• Excellent attention to detail.
• Valid driver's license.
• Ability to pass background check

Responsibilities

• Complete intake and needs assessments with each participant, addressing housing, finances, employment, education, food and nutrition, legal issues, health, parenting and daily living skills.
• Interview and evaluate clients to formulate Individualized Service Plans and address barriers identified in assessments.
• Help clients build self-sufficiency plans and transition to self-advocacy.
• Advocate on behalf of clients and attend administrative hearings if necessary.
• May perform home visits and/or unit inspections.
• Establish and monitor goals with measurable outcomes and coordinate services with teams.
• Maintain program policies through participant orientation and rule reviews.
• Maintain accurate case records and enter data into agency databases for reporting.
• Provide emergency response management to address crises or safety issues.
• Accompany and/or transport participants to appointments and assist families.
• On-call duties as assigned.
• Uphold the values of CTI – Equity, Integrity, Compassion.

Skills

Bilingual Spanish

Customer service

Organizational skills

Oral and written communication

Education

High School Diploma or Equivalent

Job description

Community Teamwork in Lowell, MA is seeking a Case Manager to deliver comprehensive case management to participants, provide advocacy, support, and referrals, helping families overcome barriers to self-sufficiency.

The role requires intake and assessments across housing, finances, employment, health, and education; collaboration with teams; maintaining accurate records; and willingness to accompany participants to appointments.