Bilingual Case Manager: Benefits & Housing Advocate

Goddard Riverside; New York (NY); On-site; USD 41,000 - 45,000; Full time

Job summary

Goddard Riverside's Manhattanville Resource Center in West Harlem seeks a mission‑driven Case Manager to support low-income residents through benefits screening, enrollment assistance, and referrals to housing, legal, financial counseling and other community resources.

The role focuses on outreach, intake, and coordination with local agencies to improve access to entitlements while maintaining detailed case notes and data for program reports.

Qualifications

• High school diploma required.
• Bilingual English/Spanish required.
• Experience working with low-income populations and knowledge of government benefits, with ability to multi-task in a fast-paced environment.

Responsibilities

• Conduct benefit screenings for low-income individuals and families.
• Assist clients apply for benefits from local, state and federal agencies.
• Interview clients to assess social service needs and make referrals to services.
• Advocate for clients and liaise with community organizations and government agencies.
• Maintain detailed case notes and prepare reports.

Skills

Experience with low-income populations

Knowledge of government benefits

Ability to multi-task

Strong communication

Team player

Education

High school diploma

Bilingual English/Spanish

Tools

Microsoft Office (Outlook/Word/Excel)

Single Stop database

Job description

Goddard Riverside's Manhattanville Resource Center in West Harlem seeks a mission‑driven Case Manager to support low-income residents through benefits screening, enrollment assistance, and referrals to housing, legal, financial counseling and other community resources.

The role focuses on outreach, intake, and coordination with local agencies to improve access to entitlements while maintaining detailed case notes and data for program reports.