Bilingual Housing Case Manager – High‑Risk Residents

Apploi; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

Apploi in Brooklyn, NY is seeking a Case Manager for a 105-unit Permanent Supportive Housing program. The Case Manager will provide case management and service coordination with frequent contact through face-to-face meetings, phone, and email with colleagues.

The role involves maintaining a high-risk caseload, using Housing First and evidence-based practices, conducting assessments, developing service plans every six months, and coordinating with healthcare providers and benefits referrals to

Qualifications

• A Bachelor's degree in human services or related field required.
• Experience working with homelessness, substance use, mental health and/or trauma settings preferred.
• Bilingual English/Spanish required.
• Must be willing to work a weekend day.
• Strong organizational, writing, communication, and computer skills.

Responsibilities

• Maintain a caseload of high risk/high intensity tenants.
• Provide enhanced case management using Housing First, Motivational Interviewing and Harm Reduction.
• Conduct assessments and program intakes for residents.
• Ensure data and documentation are accurate and complete.
• Develop and update person-centered service plans every 6 months.
• Engage trauma-informed and culturally responsive approaches.
• Identify residents' strengths, needs, and preferences.
• Coordinate with psychiatrists and manage appointment times at the program site.
• Provide referrals to public benefits such as healthcare, SNAP, SSDI, and public assistance.
• Maintain a network of resources to support community integration.
• Lead groups on life skills, education, support, relapse prevention and mental health counseling.
• Coordinate with Workforce Opportunities to link residents to employment/education assistance.
• Coordinate aftercare and post-discharge follow-ups.
• Conduct outreach including apartment visits and inspections.
• Engage in community development and partnerships with other providers.
• Ensure compliance with regulations and complete monthly audits.
• Collaborate with Property Management to assist residents with lease terms and rent payments.
• Provide services respectfully across cultural differences.
• Provide administrative support to leadership as needed.

Skills

Bilingual English/Spanish

Organizational skills

Communication skills

Writing skills

Computer skills

Education

Bachelor's degree in human services or related field

Job description

Apploi in Brooklyn, NY is seeking a Case Manager for a 105-unit Permanent Supportive Housing program. The Case Manager will provide case management and service coordination with frequent contact through face-to-face meetings, phone, and email with colleagues.

The role involves maintaining a high-risk caseload, using Housing First and evidence-based practices, conducting assessments, developing service plans every six months, and coordinating with healthcare providers and benefits referrals to