Bilingual Case Manager (Manhattanville Resource Center)

Goddard Riverside; New York (NY); On-site; USD 41,000 - 45,000; Full time

Job summary

Goddard Riverside's Manhattanville Resource Center in West Harlem seeks a mission‑driven Case Manager to support low-income residents through benefits screening, enrollment assistance, and referrals to housing, legal, financial counseling and other community resources.

The role focuses on outreach, intake, and coordination with local agencies to improve access to entitlements while maintaining detailed case notes and data for program reports.

Qualifications

• High school diploma required.
• Bilingual English/Spanish required.
• Experience working with low-income populations and knowledge of government benefits, with ability to multi-task in a fast-paced environment.

Responsibilities

• Conduct benefit screenings for low-income individuals and families.
• Assist clients apply for benefits from local, state and federal agencies.
• Interview clients to assess social service needs and make referrals to services.
• Advocate for clients and liaise with community organizations and government agencies.
• Maintain detailed case notes and prepare reports.

Skills

Experience with low-income populations

Knowledge of government benefits

Ability to multi-task

Strong communication

Team player

Education

High school diploma

Bilingual English/Spanish

Tools

Microsoft Office (Outlook/Word/Excel)

Single Stop database

Job description

Program Description:

Goddard Riverside's Manhattanville (MNVL) Resource Center is a social service hub located in West Harlem in the MNVL NYCHA development, and which exclusively serves its residents. The MNVL Resource Center helps low-income individuals and families access and receive entitlements, benefits and resources. The MNVL Resource Center also offers an array of services including but not limited to, benefits screening, financial counseling, legal consultation and referrals to support services in the community and citywide.

Position Summary:

To engage through outreach, screen and assist low-income individuals and families in applying for and enrolling in a variety of government benefits as well as making referrals to other support services in the community and city wide, as needed.

Schedule:

Monday-Friday 9:00am-5:00pm (Occasional evening/weekend hours may be required)

Salary Range:

$41,000 - $45,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, And Essential Duties

Roles, Responsibilities, and Essential Duties:

Case Management

• Conduct benefit screenings for low-income individuals and families
• Assist clients apply for benefits from local, state and federal agencies
• Interview clients to assess social service needs and make referrals, accordingly, including referrals to in-house, legal clinic, financial counseling, educational/workforce development and other resources as needed
• Serve as an advocate for and liaison between clients and community organizations and/or government agencies
• Work with clients who are seeking new housing opportunities, helping them fill out housing applications and referring them to the appropriate agencies and organizations
• Help keep clients in their homes through assistance programs as well as eviction prevention measures
• Maintain detailed case notes
• Track and provide outcomes for services rendered
• Assist with collecting and inputting all necessary data and provide all required information for weekly/monthly/quarterly/annual reports.

Outreach Services

• In collaboration with the Program Coordinator, work on outreach efforts to successfully engage tenants.
• Support the coordination of on and off-site activities, visits, and workshops for residents including scheduling, securing space, transportation, food, etc.
• Support the organizing of events and capacity-building activities to encourage community building within the MNVL complex.
• Support community-based initiatives and represent the MNVL Resource Center at tabling events, Community Board meetings, events hosted by our elected officials and local CBO's activities.
• Help when needed on special projects.

Resource Center Team member

• Attend staff meetings, community meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
• Work as a member of an active team and respond with flexibility to a fluid and evolving program environment
• Assist in maintaining program office space and assist clients who visit the office.
• In collaboration with Resource Center Team work on marketing efforts to successfully engage tenants.

Qualifications/Educational Requirements

• High school diploma required
• Bilingual English/Spanish required

Skills, Knowledge And Abilities

• Experience working with low-income populations
• Knowledge of government benefits
• Ability to multi-task & work in a fast-paced environment
• Strong communication skills
• Team player

Computer Skills:

To perform this job successfully, an individual should have/be:

• Proficient in Microsoft Office programs, especially Outlook, Word, and Excel
• Able to use or learn electronic databases such as Single Stop

Physical Requirements

• Occasional lifting of up to 30lbs
• Frequent walking and standing

Work Environment

• On site work.
• Work site is located in West Harlem on MNVL NYCHA development.
• Seasonal outdoor outreach events

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.