Bilingual Career Advisor: Help Job Seekers Thrive

Career-Team-36cf2150

Tacoma (WA)

Hybrid

USD 34,000 - 37,000

Full time

13 days ago

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Benefits offered by this job

Healthcare benefits

Dental benefits

Paid time off

Job summary

Career Team is seeking a Career Advisor to serve Adult and Dislocated Workers in Pierce County. The role provides comprehensive case management, career planning, eligibility determination, and ongoing support through employment and training opportunities within WIOA programs.

The position emphasizes autonomous work, partnerships with existing partners, and adherence to federal/state local workforce requirements. Some telecommuting is allowed with 80% on-site at Tacoma, WA.

Qualifications

Bilingual in Spanish and English required.
2+ years of work experience combining elements of training, counseling, case management or other services.
Demonstrated case management experience and the ability to read and interpret policies and procedures.
Ability to work in a variety of settings with culturally-diverse customer base and demonstrate cultural sensitivity.
Ability to serve as a role model to customers and motivate them towards achieving goals.
Strong computer literacy, including proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar), Microsoft Office (Word, Excel, and Outlook), web-based case management systems, project management software (e.g., Monday.com), virtual meeting platforms, and internet-based applications.
Ability to meet and/or exceed set goals and objectives.
Excellent interpersonal, time management, customer service, organizational skills and written and verbal communication skills.
A valid driver’s license.

Responsibilities

Provide intensive case management services to registered customers within the One-Stop system.
Become a subject matter expert on labor market and career trends.
Complete intake, eligibility determination, enrollment, and service planning in accordance with applicable workforce program policies and procedures.
Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods.
Enter data into participant information systems and other required databases in accordance with One-Stop system requirements.
Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.
Counsel clients on available job opportunities, training programs and other services.
Complete Individual Training Account (ITA) vouchers and other documents required for clients entering training.
Refer individuals to appropriate services, training programs or job opportunities and follow-up on those activities.
Conduct orientation sessions, workshops, job clubs and other group presentations for clients.
Follow all policies, procedures and regulations related to eligibility documentation, ensuring case files contain eligibility documentation as required.
Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements.
Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts.
Meet or exceed established performance goals related to participant enrollments, training services, employment outcomes, documentation quality, and customer service.
Participate in all staff-related events as required including but not limited to: training, staff meetings and individual supervision.
Complete all required reports.
Approach each day and task with a “ZAG” mindset.
Perform other duties and projects as assigned.