Career Advisor - Bilingual

Career-Team-36cf2150; Tacoma (WA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Paid time off

Job summary

Career Team is seeking a Career Advisor to serve Adult and Dislocated Workers in Pierce County. The role provides comprehensive case management, career planning, eligibility determination, and ongoing support through employment and training opportunities within WIOA programs.

The position emphasizes autonomous work, partnerships with existing partners, and adherence to federal/state local workforce requirements. Some telecommuting is allowed with 80% on-site at Tacoma, WA.

Qualifications

• Bilingual in Spanish and English required.
• 2+ years of work experience combining elements of training, counseling, case management or other services.
• Demonstrated case management experience and the ability to read and interpret policies and procedures.
• Ability to work in a variety of settings with culturally-diverse customer base and demonstrate cultural sensitivity.
• Ability to serve as a role model to customers and motivate them towards achieving goals.
• Strong computer literacy, including proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar), Microsoft Office (Word, Excel, and Outlook), web-based case management systems, project management software (e.g., Monday.com), virtual meeting platforms, and internet-based applications.
• Ability to meet and/or exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational skills and written and verbal communication skills.
• A valid driver’s license.

Responsibilities

• Provide intensive case management services to registered customers within the One-Stop system.
• Become a subject matter expert on labor market and career trends.
• Complete intake, eligibility determination, enrollment, and service planning in accordance with applicable workforce program policies and procedures.
• Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods.
• Enter data into participant information systems and other required databases in accordance with One-Stop system requirements.
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.
• Counsel clients on available job opportunities, training programs and other services.
• Complete Individual Training Account (ITA) vouchers and other documents required for clients entering training.
• Refer individuals to appropriate services, training programs or job opportunities and follow-up on those activities.
• Conduct orientation sessions, workshops, job clubs and other group presentations for clients.
• Follow all policies, procedures and regulations related to eligibility documentation, ensuring case files contain eligibility documentation as required.
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements.
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts.
• Meet or exceed established performance goals related to participant enrollments, training services, employment outcomes, documentation quality, and customer service.
• Participate in all staff-related events as required including but not limited to: training, staff meetings and individual supervision.
• Complete all required reports.
• Approach each day and task with a “ZAG” mindset.
• Perform other duties and projects as assigned.

Skills

Bilingual Spanish and English

Computer literacy

Customer service

Time management

Google Workspace

Education

AA degree or higher preferred

Tools

Google Workspace

Microsoft Office

Web-based case management systems

Monday.com

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

LOCATION: Tacoma, WA

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

This is a temporary position scheduled to end December 31, 2026. Continuation is based on available funding.

This position allows some telecommuting. The selected candidate will be required to perform 80% of work onsite at the listed location.

Career Team is looking for a high energy, service driven individual to be a Career Advisor and serve ourAdult and Dislocated Workers in Pierce County by helping them connect to employment and trainingopportunities. This role provides comprehensive case management, career planning, eligibility determination, and ongoing support to participants seeking employment and training opportunities. Career Advisors guide participants from initial enrollment through successful employment and program completion while ensuring compliance with applicable federal, state, and local workforce program requirements.

The ideal candidate will be able to work well autonomously while maintaining and strengthening partnerships with existing partners. Work will be performed under the WIOA (Workforce Innovation Opportunity Act) Program underneath the Pierce County WorkSource umbrella. Work will be performed under the supervision of the Team Lead. If you have the heart to serve this community and the drive to do so, we want to meet you. Experience is not mandatory, however character is.

Candidates are strongly encouraged to research WorkSource and WIOA services prior to applying.

Your Impact on Career TEAM’s Success

• Provide intensive case management services to registered customers within the One-Stop system.
• Become a subject matter expert on labor market and career trends.
• Complete intake, eligibility determination, enrollment, and service planning in accordance with applicable workforce program policies and procedures.
• Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods.
• Enter data into participant information systems and other required databases in accordance with One-Stop system requirements.
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.
• Counsel clients on available job opportunities, training programs and other services.
• Complete Individual Training Account (ITA) vouchers and other documents required for clients entering training.
• Refer individuals to appropriate services, training programs or job opportunities and follow-up on those activities.
• Conduct orientation sessions, workshops, job clubs and other group presentations for clients.
• Follow all policies, procedures and regulations related to eligibility documentation, ensuring case files contain eligibility documentation as required.
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements.
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts.
• Meet or exceed established performance goals related to participant enrollments, training services, employment outcomes, documentation quality, and customer service.
• Participate in all staff-related events as required including but not limited to: training, staff meetings and individual supervision.
• Complete all required reports.
• Approach each day and task with a “ZAG” mindset.
• Perform other duties and projects as assigned.

To Qualify for This Role, You Must Have

• Bilingual in Spanish and English required
• 2+ years of work experience combining elements of training, counseling, case management or other services;
• Demonstrated case management experience and the ability to read and interpret policies and procedures;
• Ability to work in a variety of settings with culturally-diverse customer base and demonstrate cultural sensitivity.
• Ability to serve as a role model to customers and motivate them towards achieving goals.
• Strong computer literacy, including proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar), Microsoft Office (Word, Excel, and Outlook), web-based case management systems, project management software (e.g., Monday.com), virtual meeting platforms, and internet-based applications.
• Ability to meet and/or exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational skills and written and verbal communication skills.
• A valid driver’s license.

Additional Skills/Knowledge Career TEAM Would Love for This Role

• AA degree or higher preferred, but not required.
• Experience in recruiting or marketing services.
• Experience with and knowledge of WIOA, TANF, or workforce development contracts/programs.
• Demonstrated ability to multitask and take initiative.

Salary: $25.48 - $26.92 per hour

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel: Position may require local travel up to 20% of the time

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization.

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.comfor more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.