Bilingual Care Manager - CSA New Lynn

Eliot Community Human Services, Inc.; Lynn (MA); On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

401(k) with employer match

Wellness & Family Support

Life and AD&D insurance

Professional Growth opportunities

Job summary

Eliot Community Human Services, Inc. seeks a Bilingual Care Manager - CSA to support youth and families in need of behavioral health services. The role focuses on care coordination, system navigation, and individualized planning conducted in home or family locations.

The candidate will conduct home-based assessments, develop ICPs, and create safety plans, working Monday–Friday 9am-5pm, with fluency in Spanish, Haitian Creole, or Portuguese essential.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Experience navigating child/family service systems.
• Experience working with child mental health issues and crisis management.
• Fluency in Spanish, Haitian Creole, or Portuguese.

Responsibilities

• Serve as key contact for youth and family to the Eliot CSA and its services.
• Initiate care planning activities with all members of the family and/or caregiving system.
• Conduct a comprehensive home-based assessment in conjunction with other CSA Team members inclusive of the CANS, CRAFTT (for youth 12 and older), SNCD and other tools as determined necessary, which occurs in the youth’s home or another location of the family’s choice.
• Initiate planning that includes intake meetings, orient the family and the member to the wraparound process, identify strengths and needs of the child.
• Develop and implement a youth and family centered Individualized Care Plan (ICP) in collaboration with the family and collaterals.
• Develop an initial safety/crisis plan.

Skills

Crisis management

Care coordination

Communication

Cultural sensitivity

Education

Bachelor's degree in human services or related field

Tools

CANS

CRAFTT

SNCD

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these essential CSA services with the catchment area of our established Community Behavioral Health Centers (CBHCs) to offer a seamless and effective community-based continuum of care.

The ideal candidate for the Bilingual Care Manager - CSA position is a dedicated and collaborative professional with a strong background in child and family behavioral health, crisis management, and care coordination. They possess excellent communication and organizational skills, demonstrate cultural sensitivity, and are committed to empowering families through individualized care planning, system navigation, and ongoing support.

Responsibilities:

• Serve as key contact for the youth and family to the Eliot CSA and its services.
• Initiate care planning activities with all members of the family and/or caregiving system.
• Conduct a comprehensive home-based assessment in conjunction with other CSA Team members inclusive of the CANS, CRAFTT (for youth 12 and older), SNCD and other tools as determined necessary, which occurs in the youth’s home or another location of the family’s choice.
• Initiate planning that includes intake meetings, orient the family and the member to the wraparound process, identify strengths and needs of the child.
• Develop and implement a youth and family centered Individualized Care Plan (ICP) in collaboration with the family and collaterals.
• Develop an initial safety/crisis plan.

Qualifications:

• Bachelor’s degree in human services or related field
• Must have a valid driver’s license and reliable transportation
• Experience navigating child/family service systems
• Experience working with child mental health issues and crisis management
• Must be fluent in Spanish, Haitian Creole, or Portuguese

Schedule: Monday-Friday, 9am-5pm

$58,300 - $61,480 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.