Program Manager - YMCI New Lynn

Eliot Community Human Services, Inc.; Lynn, Northern (MA, KY); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings • 401(k)

Wellness & Family Support

Financial Security • Life insurance

Professional Growth

Job summary

Eliot Community Human Services, Inc. is seeking a Program Manager for its Community Behavioral Health Center’s Youth Mobile Crisis Intervention (YMCI) team in Lynn, MA.

You will lead a 24/7 mobile crisis response for youth and families, ensuring a strengths-based, child-centered approach in the least restrictive setting. You will supervise Masters and Bachelor’s level clinicians and Family Partners, coordinate with community providers, and ensure integrated entry points for youth services.

Qualifications

• Master’s degree in Social Work, Psychology, or related field with corresponding independent licensure.
• At least four years of clinical experience.
• At least two years in a supervisory role.
• Experience providing behavioral health and crisis services to youth and families, with knowledge of MA services.
• Valid driver’s license and reliable transportation.

Responsibilities

• Train, assist and monitor staff in wraparound and crisis intervention practices.
• Coach staff in crisis assessment and safety planning, emphasizing family engagement.
• Ensure linkage to community-based treatment options to minimize out-of-home placements.
• Build relationships with youth and family service providers to strengthen referrals.
• Maintain single entry point for youth behavioral health services within Eliot.
• Serve as liaison between Youth MCI and CSA; supervise CSA staff and monitor referrals.

Skills

Supervisory experience

Crisis services

Leadership

Staff training

Community collaboration

Education

Master’s degree in Social Work / Psychology or related field

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking aProgram Manager to join our Community Behavioral Health Center’s (CBHC) Youth Mobile Crisis Intervention (YMCI) team. Eliot’s CBHC program serves as a single point of entry for mental health and substance use services for youth, families, and adults.

In this role, the Program Manager will lead and oversee a team that provides 24/7 mobile crisis response to youth and families experiencing psychiatric emergencies. The Program Manager will ensure that services are responsive, individualized, and grounded in a strengths-based, child-centered, and family-focused approach. Care will be community-based, multi-systemic, and culturally responsive, with a focus on supporting youth and families in the least restrictive setting possible.

Responsibilities:

• Train, assist and monitor a staff of Master’s Level clinicians, Bachelor’s Level clinicians and Family Partners ensuring their proficiency in the fundamentals of the wraparound service model.
• Train, assist and monitor all staff in crisis assessment, development of safety plans and continually assure such plans / assessments emphasize family skill building, utilizing natural supports, and collaboration with established treatment providers.
• Ensure linkage and coordination to community-based treatment options to minimize the need for out of home, more restrictive placements.
• Develop and maintain strong relationships with other providers of youth and family services in the community to strengthen referral streams both inside and outside of Eliot.
• Ensure the single point of entry for all youth behavioral health services within Eliot, including CSA, is followed by all staff.
• Be the primary liaison between Youth MCI and CSA, including providing supervision to CSA embedded staff, tracking and monitoring referrals, participating in CSA meetings as necessary, and supporting the partnership between Youth MCI and CSA.

Qualifications:

• Requires a Master’s degree in Social Work, Psychology, or related field with corresponding independent licensure
• Four years of clinical experience
• Two years of experience in a supervisory role
• Expertise providing behavioral health and crisis services to children and families with solid understanding of the mental health system and services available in the state of Massachusetts.
• Valid drivers license and reliable transportation

Schedule: Monday-Friday, 9:00am-5:00pm

$90,000 - $95,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.