Family Partner - CSA

Eliot Community Human Services, Inc.; Lynn (MA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits

401(k) with match

Wellness & family support

Life insurance

Professional growth

Job summary

Eliot Community Service Agency (CSA) seeks a compassionate Family Partner to support youth and families within our community behavioral health network. You will collaborate with the CSA team, families, and providers to advance care plans and connect families to essential community resources.

The ideal candidate will have an associate’s degree in human services, a valid driver’s license, and experience navigating child/family service systems.

Qualifications

• Associate’s degree in human services or related field.
• Must have a valid driver’s license and reliable transportation.
• Must be a parent, guardian or caregiver of a youth with behavioral health needs.
• Experience in navigating child/family service systems.
• Bilingual candidates fluent in Spanish, Portuguese or Creole eligible for 6% pay increase.

Responsibilities

• Develop measurable family partner goals to support ICP and related goals.
• Engage caregiver(s) in activities at home and in the community to meet ICP goals.
• Assist caregiver(s) in meeting the youth's needs through education, support, coaching, modeling and advocacy.
• Teach caregiver(s) how to network/link to community resources and treatment providers.
• Support caregiver(s) in advocating for services and resources to meet youth and family needs.
• Guide, support and foster empowerment including linkages to peer/parent support.

Skills

Driver's license

Family partnership

Advocacy

Collaboration

Education

Associate’s degree in human services

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these essential CSA services with the catchment area of our established Community Behavioral Health Centers (CBHCs) to offer a seamless and effective community-based continuum of care.

The ideal candidate for theFamily Partner - CSA position is a compassionate and experienced parent or caregiver of a youth with special needs, particularly in behavioral health, who has firsthand knowledge of navigating child and family service systems. They possess strong communication, advocacy, and collaboration skills, and are committed to empowering families while supporting them in accessing community resources and achieving their care plan goals.

Responsibilities:

• Work closely with the CSA team, family, and other collaterals in developing measurable family partner goals to support the family’s Individual Care Plan (ICP) and related goals.
• Engage caregiver(s) in activities in the home and in the community that are designed to address one or more goals/tasks on the family’s ICP.
• Assist caregiver(s) in meeting the needs of the youth through educating, supporting, coaching, modeling, advocating and guiding.
• Teach caregiver(s) how to network/link to community resources and treatment providers.
• Support caregiver(s) in advocating for services and resources to meet youth and family needs.
• Guide, support and foster empowerment including, linkages to individual, peer/parent support and self-help groups.

Qualifications:

• Associate’s degree in human services or related field
• Must have a valid driver’s license and reliable transportation
• Must be a parent, guardian or caregiver of a youth with behavioral health needs
• Experience in navigating child/family service systems
• Bilingual candidates fluent in Spanish, Portuguese or Creole eligible for 6% pay increase

Schedule:Monday- Friday, 9:00am-5:00pm

Hourly Rate

$26.44 - $28.85 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.