Bilingual Care Manager - CSA

Eliot Community Human Services; Lynn (MA); On-site; USD 58,300 - 61,480; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings

Wellness & Family Support

Financial Security

Professional Growth

Job summary

A community service organization in Lynn, Massachusetts, seeks a Care Manager – CSA to support children, youth, and families through care coordination and crisis management. The role involves developing individualized care plans, conducting assessments, and serving as a key contact for families. Ideal candidates will have a Bachelor’s degree, experience in child mental health, and be fluent in both Spanish and English. The position offers a salary range of $58,300 – $61,480 USD, with a Monday-Friday 9am-5pm schedule.

Qualifications

• Bachelor's degree in human services or related field.
• Must have a valid driver's license and reliable transportation.
• Experience navigating child/family service systems.
• Experience working with child mental health issues and crisis management.
• Fluency in Spanish and English.

Responsibilities

• Serve as key contact for the youth and family to the Eliot CSA and its services.
• Initiate care planning activities with all members of the family and/or caregiving system.
• Conduct a comprehensive home-based assessment.
• Initiate planning that includes intake meetings and orienting the family.
• Develop and implement a youth and family centered Individualized Care Plan.
• Develop an initial safety/crisis plan.

Skills

Child and family behavioral health

Crisis management

Care coordination

Communication skills

Organizational skills

Cultural sensitivity

Fluent in Spanish and English

Education

Bachelor’s degree in human services or related field

Job description

Care Manager – CSA

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission‑driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company‑paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these essential CSA services with the catchment area of our established Community Behavioral Health Centers (CBHCs) to offer a seamless and effective community‑based continuum of care.

The ideal candidate for the Care Manager - CSA position is a dedicated and collaborative professional with a strong background in child and family behavioral health, crisis management, and care coordination. They possess excellent communication and organizational skills, demonstrate cultural sensitivity, and are committed to empowering families through individualized care planning, system navigation, and ongoing support.

Responsibilities

• Serve as key contact for the youth and family to the Eliot CSA and its services.
• Initiate care planning activities with all members of the family and/or caregiving system.
• Conduct a comprehensive home‑based assessment in conjunction with other CSA Team members inclusive of the CANS, CRAFTT (for youth 12 and older), SNCD and other tools as determined necessary, which occurs in the youth’s home or another location of the family’s choice.
• Initiate planning that includes intake meetings, orient the family and the member to the wraparound process, identify strengths and needs of the child.
• Develop and implement a youth and family centered Individualized Care Plan (ICP) in collaboration with the family and collaterals.
• Develop an initial safety/crisis plan.

Qualifications

• Bachelor’s degree in human services or related field.
• Must have a valid driver’s license and reliable transportation.
• Experience navigating child/family service systems.
• Experience working with child mental health issues and crisis management.
• Must be fluent in Spanish and English.

Schedule: Monday‑Friday, 9am‑5pm

Annual Salary: $58,300 USD – $61,480 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.