Bilingual Care Coordinator (CST) – Remote

Tuesday Health, LLC; McAllen (TX); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work with onsite sessions

Comprehensive benefits

401(k) match

Team-focused culture

Job summary

Tuesday Health, LLC is seeking a Care Coordinator (CST) to serve in a remote, patient-facing role. You will coordinate with interdisciplinary teams, manage scheduling, and ensure timely documentation of patient contacts to support high-quality care at home.

Ideal candidates bring strong customer service experience, routine use of Microsoft Office, and EMR familiarity. The position offers remote work with periodic onsite sessions, emphasizing empathy and patient-centered service.

Qualifications

• High School Diploma or GED (or higher).
• Experience with escalated customer service issue resolution.
• Proficiency with Microsoft Office suite including Word, Outlook, PowerPoint, and Excel; basic analytics (VLOOKUP).
• Phone/Fax system experience and EMR experience.

Responsibilities

• Support scheduling for Complex Care Navigators.
• Facilitate collaboration with health plan care managers.
• Ensure proper documentation of all patient contacts.
• Support outreach and navigation teams with non-clinical tasks.
• Answer patient calls and escalate issues to appropriate resources.

Skills

Ops & Tech Skills

Customer Service

Interpersonal Skills

Oral Communication

Dependability

Initiative

Education

High School Diploma

Associates Degree or higher

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

EMR system

Job description

Tuesday Health, LLC is seeking a Care Coordinator (CST) to serve in a remote, patient-facing role. You will coordinate with interdisciplinary teams, manage scheduling, and ensure timely documentation of patient contacts to support high-quality care at home.

Ideal candidates bring strong customer service experience, routine use of Microsoft Office, and EMR familiarity. The position offers remote work with periodic onsite sessions, emphasizing empathy and patient-centered service.