Care Coordinator

Griswold Home Care NJSCFL; Town of Florida (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Plan

Performance bonus opportunities

Employee Assistance Program

Job summary

Griswold Home Care NJSCFL is seeking a Care Coordinator for our Southwest Florida office. This in-office role blends customer service with case management, scheduling, and caregiver coordination in a family-oriented team.

You will engage with clients, families, and caregivers, conduct telephone intakes and home visits, and ensure high-quality, compassionate care while maintaining accurate records and compliance.

Qualifications

• Fluent in English and Spanish, able to communicate with clients, families, and caregivers.
• Excellent communication with clients, families, and caregivers in professional settings.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate scheduling with Office Manager and handle administrative tasks.
• Conduct telephone intakes and home visits with clients using company vehicle.
• Perform follow-up visits to ensure satisfaction and quality of care.
• Manage caregiver placements, replacements, and substitutions.
• Resolve concerns with empathy and professionalism.
• Maintain accurate client and caregiver files for compliance.
• Screen, interview, and match caregivers to client needs.

Skills

Bilingual English/Spanish

Communication skills

Emotional intelligence

Organizational skills

Problem-solving

Job description

Care Coordinator – Join Our Fun, Family-Oriented Office Team in Southwest Florida!

Applicants must be fluent in both English and Spanish and able to communicate professionally with clients, families, and caregivers in both languages.

Griswold Care Pairing for Southwest Florida is growing quickly, and we’re excited to welcome a new member to our close-knit office family. If you’re passionate about making a real difference in the lives of families during challenging times, thrive in a dynamic environment, and enjoy coming into a supportive, upbeat office every day, this could be the perfect opportunity for you!

As a Care Coordinator, you’ll be at the heart of our operations in a role that blends meaningful customer service, relationship-building, scheduling, and case management. You’ll help ensure our clients receive compassionate, high-quality care while working alongside a team that feels like family. This is an in-office position full of variety — from engaging phone conversations and team collaboration to occasional community visits — in a fun, collaborative setting where your contributions are valued and celebrated daily.

What You’ll Do:

• Partner with our Office Manager on scheduling, marketing, recruiting, and key administrative tasks that keep our office running smoothly.
• Conduct thoughtful telephone intakes and initial home visits (using our company vehicle) with new or prospective clients — explaining our services and helping secure service agreements.
• Perform follow-up visits with existing clients to ensure their satisfaction and the highest quality of care.
• Manage all scheduling needs, including caregiver placements, replacements, and substitutions.
• Resolve client, family, and caregiver concerns with empathy, professionalism, and creative problem-solving.
• Maintain accurate, up-to-date client and caregiver files to support compliance with internal, state, and federal standards.
• Screen, interview, and thoughtfully match caregivers to clients’ unique needs.

What You’ll Bring:

• A nurturing, empathetic heart and genuine compassion for others.
• Excellent communication skills with a warm, professional phone presence.
• High emotional intelligence and strong problem-solving abilities.
• Strong organizational skills, attention to detail, and solid documentation habits.
• Enthusiasm for working in a fast-paced, varied, and rewarding role where no two days are exactly alike.

What We Offer:

• Competitive salary and benefits package, including 6 paid holidays, sick time, and vacation days.
• Health Insurance and 401k Retirement Plan.
• Performance bonus opportunities.
• Additional perks: Employee Assistance Program, AFLAC, and TelaDoc.

Why Griswold?

At Griswold, our mission is to help clients “live assured” — supporting their independence with the peace of mind that comes from reliable, compassionate care. You’ll play a vital role in connecting wonderful caregivers with families who need them, all while being part of a fun, family-oriented office culture that values work-life balance, teamwork, and making a positive impact every day.

We are an equal opportunity employer committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Important Note on Employment:

Employment offers are contingent upon successful completion of a Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse. To learn more about background screening requirements, visit the Florida Agency for Health Care Administration (AHCA) resources at: https://ahca.myflorida.com/health-quality-assurance/bureau-of-central-services/background-screening/clearinghouse (or the Clearinghouse Results site at https://crw.flclearinghouse.com/).