Bilingual Care Coordinator

Endeavor Home Care Group; Phoenix (AZ); On-site; USD 43,000 - 50,000; Full time

Job summary

Endeavor DDD Services seeks a Bilingual Care Coordinator in Phoenix to manage HCBS services for individuals with developmental disabilities. You will be the central contact between members, DSPs, and state support teams, ensuring service delivery aligns with PCSPs and regulatory standards, including AHCCCS and HIPAA.

This full-time role requires English/Spanish fluency, a fingerprint card, background check, driver license, and proficiency with Google Workspace.

Qualifications

• Fluent in English and Spanish (verbal and written).
• Fingerprint Clearance Card or eligibility to obtain.
• Ability to pass a criminal background check and drug test.
• Valid Driver's License, reliable personal vehicle, and insurance.
• Understanding of HIPAA confidentiality and compliance.
• Proficiency with Google Workspace and Apple/iOS devices.

Responsibilities

• Oversee HCBS for assigned DDD members across HCBS programs.
• Align care with authorizations and PCSPs; track outcomes.
• Conduct regular home visits to assess care and needs.
• Serve as liaison between families, DSPs, coordinators, and staff.
• Support DSPs; clarify goals and resolve delivery issues.
• Maintain compliant, accurate documentation per standards.
• Address gaps in coverage and advocate for resources.

Skills

Bilingual English/Spanish

Communication

Organization

Problem-solving

Tools

Google Workspace

Apple/iOS

Job description

Bilingual Care Coordinator

DDD / HCBS Services

Location: Phoenix, AZ 85015 (In-Person)

Job Type: Full-Time, Non-Exempt

Schedule: Monday – Friday, 8:30 AM – 4:30 PM

Reports To: Branch Manager

Pay Range: $43,000 - $50,000

Why Join Endeavor DDD Services?

Working at Endeavor DDD Services is an opportunity to make a lasting impact in the lives of individuals with special needs and their families. At Endeavor, we believe every person deserves dignity, respect, and compassion. We are looking for a high-energy, dedicated administrative professional who leads with heart, builds strong relationships, and takes pride in delivering high-quality, person-centered support.

What We Are Looking For

• Heart for Service: A genuine passion for empowering individuals with developmental disabilities and supporting family caregivers.
• Communication Skills: Ability to communicate clearly, professionally, and empathetically across phone, text, email, and face‑to‑face meetings.
• High Organization: Strong attention to detail with the ability to manage multiple moving parts, deadlines, and documentation requirements.
• Problem-Solving Mindset: A proactive, calm approach to resolving service conflicts, scheduling challenges, or family concerns.

Position Summary

The Care Coordinator manages and coordinates Home and Community-Based Services (HCBS) for individuals with developmental disabilities and their families. This role serves as the central point of contact between members, Direct Support Professionals (DSPs), and state support teams‑overseeing service delivery, conducting routine home visits, and ensuring full compliance with Arizona Division of Developmental Disabilities (DDD) standards.

Key Responsibilities

• Caseload Management: Oversee and coordinate Home and Community-Based Services (HCBS)-including Attendant Care, Habilitation, and Respite‑for assigned DDD members across [Insert City/Region].
• Service Alignment & Monitoring: Ensure all delivered care directly matches authorizations and Person-Centered Service Plans (PCSPs), tracking utilization, member goals, and outcomes.
• In-Home Visits: Conduct regular, scheduled home visits to observe care environments, evaluate member satisfaction, and identify changing needs.
• Team & Family Liaison: Serve as the primary point of contact connecting families, Direct Support Professionals (DSPs), state support coordinators, and internal administrative staff.
• Staff Guidance & Support: Support field DSPs by answering questions, clarifying service goals, and resolving day‑to‑day service delivery issues.
• Compliance & Documentation: Maintain complete, accurate, and timely documentation adhering to Arizona Division of Developmental Disabilities (DDD), AHCCCS, and HIPAA standards.
• Advocacy & Problem-Solving: Address gaps in coverage, mitigate service disruptions, and advocate for resources that help members thrive in their homes and communities.

Qualifications & Requirements Minimum Requirements

• Bilingual Proficiency Required: Must be fully fluent in English and Spanish (verbal and written) to effectively serve our Spanish‑speaking members and their families.
• Valid Level One Fingerprint Clearance Card (or eligibility to obtain prior to hire).
• Ability to pass a criminal background check & drug test.
• Valid Driver's License, reliable personal vehicle, and active auto insurance.
• Understanding of confidentiality standards and HIPAA compliance.
• Technology proficiency, specifically with Google Workspace (Docs, Sheets, Gmail, Drive) and Apple/iOS devices.

Preferred Experience

• Experience: Minimum of 1 year of experience as a Care Coordinator, Case Manager, or in an equivalent human services / healthcare role.
• Industry Knowledge: Prior experience working within Home and Community-Based Services (HCBS) or with the Arizona Division of Developmental Disabilities (DDD) system.
• Direct Support Background: Previous experience as a Direct Support Professional (DSP), Lead DSP, or Group Home Manager/Lead.
• System Familiarity: Working knowledge of Person-Centered Service Plans (PCSPs) and state-authorized service delivery models (Attendant Care, Habilitation, Respite).

Equal Opportunity & Compliance Statement

Endeavor DDD Services is an Equal Opportunity Employer. Employment is contingent upon meeting all applicable state, federal, and regulatory compliance requirements, including background screenings and necessary job-related credentials.