HCBS Coordinator

Hand in Hand Residential Facility; Goodyear (AZ); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Hand in Hand Behavioral Health Residential Facility Inc. is seeking an experienced HCBS Coordinator to oversee daily operations, supervise DSP staff, and ensure services align with Individual Support Plans and AZ DDD requirements.

This role blends remote administrative duties with periodic on-site visits across the Greater Phoenix Area. Applicants should have a strong knowledge of Therap, EVV, and electronic scheduling systems, along with proven leadership and communication skills to manage

Qualifications

• Experience in HCBS coordination or related supervisory roles.
• Strong knowledge of Arizona DDD policies and HCBS requirements.
• Familiarity with Therap, EVV, and electronic scheduling systems.
• Excellent leadership and organizational skills.

Responsibilities

• Oversee daily HCBS operations including Habilitation, Attendant Care, and Respite services.
• Supervise Direct Support Professionals (DSPs); monitor performance and staffing.
• Manage staff scheduling, shift coverage, attendance, and call-offs.
• Monitor staff hours to ensure the 40-hour weekly scheduling policy is followed.
• Review Therap documentation, EVV records, service notes, and hours.
• Coordinate new member intakes, staffing assignments and ongoing services.
• Communicate with members, families, guardians, and DDD coordinators.
• Ensure services align with each member's ISP and are compliant.
• Monitor employee training and compliance requirements.
• Address member concerns and service interruptions promptly.
• Assist with DDD audits and corrective action plans.
• Provide regular updates to agency leadership.

Skills

Leadership

Communication

Organization

Problem-solving

Attention to detail

Multitasking

Time management

Tools

Therap

EVV

Scheduling systems

Job description

NOW HIRING: HCBS COORDINATOR

Hand in Hand Behavioral Health Residential Facility Inc.

Location: Phoenix, AZ / Greater Phoenix Area

Work Arrangement: Remote with Occasional On-Site Visits

Salary: $41,600-$52,000 annually (Based on Experience)

Job Type: Full-Time

Schedule: Monday-Friday, with flexibility as needed

About Us

Hand in Hand Behavioral Health Residential Facility Inc. is a growing agency providing Home and Community-Based Services (HCBS) and residential services to individuals with developmental disabilities throughout the Valley.

We are looking for an experienced, dependable, and highly organized HCBS Coordinator to join our team. This position offers the flexibility of working remotely while requiring occasional on-site visits to ensure quality services, staff accountability, and compliance with Arizona DDD requirements.

Key Responsibilities

• Oversee daily HCBS operations, including Habilitation, Attendant Care, and Respite services.
• Supervise Direct Support Professionals (DSPs), monitor performance, and address staffing concerns.
• Manage staff scheduling, shift coverage, attendance, and call-offs.
• Monitor staff hours to ensure compliance with the agency's 40-hour weekly scheduling policy.
• Review Therap documentation, EVV records, service notes, and authorized service hours.
• Coordinate new member intakes, staffing assignments, and ongoing services.
• Communicate regularly with members, families, guardians, and DDD support coordinators.
• Ensure services are provided according to each member's Individual Support Plan (ISP).
• Monitor employee training, certifications, and compliance requirements.
• Address member concerns, incidents, and service interruptions promptly.
• Assist with DDD audits, corrective action plans, and compliance reviews.
• Provide regular updates to agency leadership.

On-Site Responsibilities

Although this position is primarily remote, occasional in-person visits are required. Responsibilities may include:

• Conducting member home visits and wellness checks.
• Performing staff check-ins and monitoring service delivery.
• Meeting with members, guardians, and support coordinators when necessary.
• Assisting with member intakes and service assessments.
• Addressing concerns that require in-person follow-up.
• Conducting quality assurance visits to ensure services meet agency and DDD standards.

Candidates must reside within reasonable traveling distance of the Greater Phoenix Area and have reliable transportation for required visits.

Qualifications

• Previous experience in HCBS coordination, Arizona DDD services, or a similar supervisory position preferred.
• Strong understanding of Arizona DDD policies, Article 9, and HCBS requirements.
• Experience with Therap, EVV, and electronic scheduling systems preferred.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple employees and member caseloads.
• Excellent problem-solving skills and attention to detail.
• Proficient with computers, email, and Microsoft Office.
• Reliable internet connection and a private workspace suitable for handling confidential information.
• Valid driver's license and reliable transportation for on-site visits.
• Must meet applicable background screening and fingerprint clearance requirements.

What We're Looking For

We are looking for someone who is proactive, organized, dependable, and able to work independently without constant supervision.

The ideal candidate takes ownership of their responsibilities, communicates effectively, follows through on assignments, and can balance remote administrative duties with occasional on-site visits.

We need someone who understands that maintaining quality services, supporting our DSPs, and ensuring member safety are top priorities.