Bilingual Care Ambassador

CircleLink Health; New Mexico; Remote; USD 27,552; Part time

Benefits offered by this job

Performance-based bonus after 60 days

Flexible work hours

Job summary

A healthcare organization is looking for a passionate Care Ambassador to help enroll Medicare patients into a check-in program. The ideal candidate should be fluent in English and Spanish, with outstanding communication skills. This part-time role requires a minimum of 20–25 hours availability per week, focusing on patient outreach and support. Compensation is $20 per hour with an additional performance-based bonus after 60 days.

Qualifications

• Strong verbal communication skills are a must.
• Fluent in both English and Spanish is required.
• Detail-oriented with a commitment to accurate documentation.

Responsibilities

• Call Medicare patients using specialized enrollment software.
• Clearly explain the care program's benefits and eligibility.
• Document every call and patient interaction accurately.

Skills

Strong verbal communication skills

Fluent in both English and Spanish

Excellent organizational and time management skills

Good with technology

Strong critical thinking and problem-solving skills

Very strong closing skills

Job description

Overview

CircleLink Health is looking for a passionate, outgoing, and tech savvy Care Ambassador to enroll Medicare patients into a monthly check-in program. In this part time role, our Care Ambassadors play a key role in enrolling Medicare patients into high-impact care programs. This is an ideal opportunity for someone who desires to help people access the care they deserve (and better understand it!).

What You'll Do

• Call Medicare patients using our specialized enrollment software (:15 calls/hour)
• Clearly explain the care program's benefits, eligibility, and parameters
• Answer questions with empathy and accuracy, ensuring patient understanding
• Motivate and encourage patients to enroll—overcoming objections when needed
• Accurately and thoroughly document every call and patient interaction in our system
• Track and communicate recurring questions, issues, and feedback to management
• Stay up to date on program details and best practices for patient outreach
• Work must be completed on weekdays between 9am-6pm ET
• Minimum of 20-25 hours of availability per week required

What We're Looking For

• Strong verbal communication skills—you're confident, clear, and engaging on the phone
• Fluent in both English and Spanish is a must
• Self-directed, able to work independently with little supervision while meeting performance metrics
• Good with technology and eager to learn and use new software
• Excellent organizational and time management skills
• Strong communication and telephonic skills
• Strong critical thinking and problem-solving skills
• A patient-first mindset with the ability to build trust quickly
• Motivation to hit performance goals and a drive to improve every day
• Detail-oriented with a commitment to 100% accurate documentation
• Resilient and adaptable—able to handle objections and keep conversations productive
• Very strong closing skills are a must
• Experience in outbound sales, Medicare, healthcare enrollment, or patient outreach roles highly desired

Benefits

• $20 per hour. You will be eligible for a performance-based $200 bonus after 60 days' employment
• This is a 1099, independent contractor role
• The contractor hired is responsible for their own equipment, payroll taxes and benefits