Patient Enrollment Specialist — Medicare (Remote)

Mira Mace; Newark (DE); Remote; USD 28,000 - 34,000; Part time

Job summary

Define Ventures is seeking a patient-focused, non-clinical voice-first specialist to support Medicare patients remotely in the United States. This 1099 contractor role offers 20–40 hours per week with a Monday–Friday schedule and the possibility to convert to W-2 after a 3-month probation period.

On the phone most of the day, you will confirm plan details, explain our services, and book the first doctor visits while documenting conversations and maintaining privacy.

Qualifications

• Active license as LPN/LVN or RN required or CHW certification.
• Minimum 2 years of direct patient or health-plan member conversations.
• Ability to handle high-volume phone calls and protect patient information.

Responsibilities

• Speak with patients on the phone for most of the day.
• Book first doctor visits during calls.
• Follow up with new signups via calls and texts.
• Document every conversation in the platform.
• Flag urgent needs to the care team.

Skills

2+ years speaking with patients/health

Phone communication

Education

LPN/LVN or RN license

CHW certification

Job description

Location: Remote (U.S.-based)
Commitment: 20 hours/week minimum, up to 40 hours/week, Monday–Friday
Type: 1099 independent contractor, with the option to convert to W-2 after a 3-month probation period
Pay: $20–$25 per hour

About Mira Mace

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology so patients understand their care, stay connected to their providers, and get to the resources they need. Our advocates cut through insurance denials, medication costs, transportation gaps, and paperwork so patients get what they need, without fighting alone.

About the Role

You're the first person a new Mira Mace patient talks to. Older adults sign up because they need help with their healthcare. You call them back quickly, learn what they're dealing with, explain how our care works and how Medicare covers it, and book their first doctor visit before you hang up.

This is a phone-first, non-clinical role: you won't give medical advice. A CHW, LPN, or RN background, or years of talking with patients or health-plan members, is what lets you understand what a patient is telling you and explain the next step in words they trust.

What a Day Looks Like

• Spending most of your day on the phone with patients: calls you make to new signups and calls you take from patients calling us back.

• Booking first doctor visits on the call. That's how we measure success in this role.

• Calling new signups back quickly. The first conversation usually decides whether someone gets care.

• On every call: listen, confirm Medicare and plan details, explain our services in plain language, and book the visit before you hang up.

• Following up by phone and text with patients who didn't answer or weren't ready yet.

• Documenting every conversation in our platform as you go, and flagging urgent needs to the care team.

Schedule

Core hours are 9:00 a.m.–7:00 p.m. ET, Monday–Friday. You choose consistent blocks that add up to at least 20 hours a week, up to 40. Patients call when they call, so consistent availability matters.

Who We're Looking For

Required: one of these

• An active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, or

• 2+ years speaking directly with patients or health-plan members: member services at a health plan, patient access or intake, patient scheduling, or a patient-facing healthcare call center.

Also required

• Located in the United States.

• Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans.

• Comfort with a high volume of phone conversations, measured on booked visits rather than calls made.

• A reliable computer, internet connection, and a quiet, private space for patient calls (you'll handle protected health information).

Preferred

• Experience in a healthcare call center, patient access, or enrollment role.

• Familiarity with Medicaid and other public programs.

• Bilingual: Spanish, or another language common among Medicare patients.

This Role Is Not for You If

• You want an email or chat support job. This one is on the phone most of the day.

• You're looking for clinical work. You won't give medical advice.

• You'd rather be measured on effort than on results.

Pay and Arrangement

$20–$25 per hour, depending on experience, qualifications, licensure, availability, and language skills. Compensation covers approved service time, including patient calls, documentation, and required administrative communications.

The role starts as a remote 1099 independent contractor position, so you're responsible for your own taxes. After a 3-month probation period, it can convert to W-2 employment.