Bilingual Cantonese-English Transit Customer Care Rep (SF)

TTEC; San Francisco (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

TTEC is seeking a Cantonese-English bilingual Customer Service Representative to assist Clipper card users at the Embarcadero BART Station in San Francisco, CA. The role involves in-person support, cash handling, and card maintenance in a busy transit environment.

Candidates must be fluent in English and Cantonese, reside in San Francisco, and be willing to work onsite. Basic Excel skills and strong customer service are required for success.

Qualifications

• Bilingual in English and Cantonese.
• San Francisco residency and onsite at Embarcadero BART Station.
• Basic Excel and computer knowledge.
• Cash handling experience.
• Handle and deescalate customer service situations.

Responsibilities

• Work directly with Clipper customers in face-to-face interactions, providing support and helping complete actions with Clipper cards.
• Issue Clipper cards and add transit value using a custom Point-of-Sale system.
• Respond to questions about using physical and mobile Clipper cards to pay for transit in the Bay Area.
• Account for cash, commuter checks and credit/debit card payments during a shift.

Skills

Bilingual English Cantonese

Cash handling

Customer service

Face-to-face interaction

Tools

Excel

Job description

TTEC is seeking a Cantonese-English bilingual Customer Service Representative to assist Clipper card users at the Embarcadero BART Station in San Francisco, CA. The role involves in-person support, cash handling, and card maintenance in a busy transit environment.

Candidates must be fluent in English and Cantonese, reside in San Francisco, and be willing to work onsite. Basic Excel skills and strong customer service are required for success.