Bilingual Customer Service Representative – Spanish-English – Part Time Temporary

TTEC; San Francisco (CA); On-site; USD 29,000 - 32,000; Part time

Job summary

TTEC in San Francisco, CA is seeking a Bilingual Customer Service Representative – Spanish-English to assist Clipper card users at the Embarcadero BART station.

You will handle face-to-face interactions, issue Clipper cards, add transit value, and answer questions about using Clipper cards for Bay Area travel.

This is a 2–3 month temporary assignment with a 5-day work week and a base wage starting at $21 per hour; full-time opportunities may follow.

Qualifications

• Bilingual in Spanish and English.
• Must be willing to work in the ticket booth at Embarcadero BART station in San Francisco.
• Basic Excel and computer knowledge.

Responsibilities

• Resolve escalated or complex calls with customers to provide peace of mind.
• Assist Clipper customers face-to-face and help complete actions with Clipper cards.
• Issue Clipper cards and add transit value using a POS system.
• Respond to questions about using physical and mobile Clipper cards for Bay Area transit.

Skills

Bilingual Spanish-English

Basic Excel

Customer service

Job description

TTEC

Job Category

Customer Service

Overview

Description

Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working at the Embacardo BART station in San Francisco, CA, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.
• Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
• Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
• Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role

• Bilingual in Spanish and English
• Must be willing to work in the ticket booth located in Embarcadero BART station in San Francisco
• Basic excel and computer knowledge
• Handle and deescalate customer service situations

What You Can Expect

• This is a 2 to 3 month temporary assignment. While there is potential to become a full-time position, it is not guaranteed
• 5 day work week: either a Monday – Friday at the 2:30pm-7:15pm or Tuesday – Saturday with the same times. There may be some required Saturday shifts of 8:45am – 2:15pm
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $21 per hour

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A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different ...