Bilingual Cannabis Customer Care Specialist

Jushi Holdings Inc.; Las Vegas (NV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k)

Paid time off

Paid holidays

Flexible spending accounts

Job summary

Jushi Holdings Inc. in Las Vegas, NV is seeking a Customer Care Consultant to deliver exceptional customer and patient service while educating clients about products and programs.

You will assist patrons telephonically, answer questions, and guide them through membership benefits and promotions. The role requires a High School diploma or GED, strong computer and communication skills, and preferably bilingual Spanish speakers.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree preferred.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
• All other job duties as assigned

Skills

Computer skills

Language skills

Reasoning skills

Bilingual Spanish

Education

High School diploma or GED

Associate or Bachelor’s degree preferred

Job description

Jushi Holdings Inc. in Las Vegas, NV is seeking a Customer Care Consultant to deliver exceptional customer and patient service while educating clients about products and programs.

You will assist patrons telephonically, answer questions, and guide them through membership benefits and promotions. The role requires a High School diploma or GED, strong computer and communication skills, and preferably bilingual Spanish speakers.