Bilingual Call Center Specialist

Enlightened, Inc.; Latham (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Enlightened, Inc. in Latham, NY is seeking a Customer Service Representative for a temporary full-time clerical role. You will be the first point of contact, handling inbound calls, addressing inquiries, and resolving issues to boost customer satisfaction.

Duties include following scripts, meeting performance goals, data entry, and clear communication. Bilingual candidates and recent grads are encouraged to apply; overtime may be required during peak periods.

Qualifications

• Excellent customer service skills.
• Proficiency in English.
• Strong phone etiquette and communication abilities.
• Experience with outbound calling and upselling techniques.
• Ability to analyze customer requirements and provide suitable solutions.
• Service-oriented mindset with a focus on achieving targets.
• Proficient in data entry with high accuracy.

Responsibilities

• Follow call center scripts and guidelines to ensure consistent service delivery
• Meet or exceed individual performance goals and targets
• Resolve customer complaints or concerns with patience and empathy
• Utilize phone etiquette to ensure positive customer interactions
• Analyze customer needs and recommend appropriate solutions
• Perform data entry tasks accurately and efficiently
• Communicate effectively with customers to ensure clarity and understanding

Skills

Excellent customer service

Proficiency in English

Phone etiquette & communication

Outbound calling & upselling

Analyze customer needs

Targets oriented

Data entry accuracy

Job description

Enlightened, Inc. in Latham, NY is seeking a Customer Service Representative for a temporary full-time clerical role. You will be the first point of contact, handling inbound calls, addressing inquiries, and resolving issues to boost customer satisfaction.

Duties include following scripts, meeting performance goals, data entry, and clear communication. Bilingual candidates and recent grads are encouraged to apply; overtime may be required during peak periods.