Bilingual Call Center Representative (Esp/Eng)

Paper Alternative Solutions, Inc; Latham (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Paid sick leave per NY law

Job summary

Paper Alternative Solutions, Inc. is seeking bilingual Call Center Representatives in New York to handle inbound calls, respond to questions, and resolve issues.

Candidates must be fluent in Spanish and English, with strong communication skills and the ability to work in a high-volume service environment. The role offers a starting wage of $16.50–$17.00 per hour, with increases after 30 days to $17.00–$17.50 per hour.

Qualifications

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and effectively respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system.
• Interpersonal skill to respond in a concise and courteous manner.

Responsibilities

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems.

Skills

Bilingual communication

Public interaction

Analytical thinking

Typing speed

Interpersonal skills

Job description

Paper Alternative Solutions, Inc. is seeking bilingual Call Center Representatives in New York to handle inbound calls, respond to questions, and resolve issues.

Candidates must be fluent in Spanish and English, with strong communication skills and the ability to work in a high-volume service environment. The role offers a starting wage of $16.50–$17.00 per hour, with increases after 30 days to $17.00–$17.50 per hour.