Bilingual Call Center Associate I (English/Spanish) - Remote

URBAN HEALTH PLAN, INC.; New York (NY); Remote; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Fully funded Health Insurance for you

Health Insurance for your family (73.5

Dental, Vision, and Prescription

$50,000 term life Insurance

401(k) Retirement Savings (including 3

Comprehensive time off including paid…

Zusammenfassung

URBAN HEALTH PLAN, INC. is seeking a Call Center Associate I to join our Bronx-based team. The role focuses on handling high-volume calls, scheduling appointments, and delivering patient-centered service in a remote-friendly environment with monthly in-person training in Bronx, NY.

The position requires bilingual Spanish/English, strong customer service, and computer proficiency. It offers competitive hourly pay of $18 and a benefits package including health, dental, vision, life insurance,

Qualifikationen

• High School Diploma or GED required.
• This position is entry level, training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

Aufgaben

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.

Kenntnisse

Bilingual Spanish/English

Customer service

Computer proficiency

Self-motivation

Excellence

Ausbildung

High School Diploma or GED

Jobbeschreibung

URBAN HEALTH PLAN, INC. is seeking a Call Center Associate I to join our Bronx-based team. The role focuses on handling high-volume calls, scheduling appointments, and delivering patient-centered service in a remote-friendly environment with monthly in-person training in Bronx, NY.

The position requires bilingual Spanish/English, strong customer service, and computer proficiency. It offers competitive hourly pay of $18 and a benefits package including health, dental, vision, life insurance,