Remote Call Center Associate (Bilingual Spanish/English)

Urban Health Plan; New York (NY); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully funded Health Insurance

Family Health Insurance coverage

Dental, Vision, and Prescription

401(k) Retirement Savings (3% employer

Paid time off including vacation, sick

Job summary

Urban Health Plan is seeking a Call Center Associate I to support our Bronx-based operations with a fully remote role that requires periodic onsite training in the Bronx, NY. The position handles high-volume calls, schedules medical appointments, and ensures HIPAA-compliant handling of patient information.

We value bilingual Spanish/English speakers, exceptional customer service, and strong computer skills.

Qualifications

• High School Diploma or GED required.
• Entry level position; training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.
• Self-motivation and commitment to EXCELLENCE.

Responsibilities

• Answer high volume telephone calls and schedule medical appointments.
• Relay messages according to organization standards and respond to patient requests/concerns.
• Refer clinical questions to medical providers and maintain patient confidentiality (HIPAA/PHI).
• Update patient demographic information and verify insurance when necessary.
• Complete rescheduling, cancellations, and verification of appointments as needed.
• Demonstrate WE CARE performance standards in daily duties.

Skills

Bilingual Spanish/English

Customer service

Computer proficiency

Self-motivation

Education

High School Diploma or GED

Job description

Urban Health Plan is seeking a Call Center Associate I to support our Bronx-based operations with a fully remote role that requires periodic onsite training in the Bronx, NY. The position handles high-volume calls, schedules medical appointments, and ensures HIPAA-compliant handling of patient information.

We value bilingual Spanish/English speakers, exceptional customer service, and strong computer skills.