Bilingual Call Center Agent (Spanish) - Identity Services

Fieldprint; Warminster Township (Bucks County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

Flexible spending accounts

Voluntary insurance plans

Paid lunch breaks

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

Employee referral bonus

Job summary

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. The rate of pay for this position is $17.70/hour.

Training is the first 6 weeks from 9:30am-5:30pm, with Monday-Friday 2pm-10pm shifts. Fieldprint offers medical/dental/vision, 401K with company match, flexible accounts, paid time off, holidays, training, overtime options, casual

Qualifications

• Bilingual in Spanish is required for all customer interactions.
• Strong phone, computer, and administrative abilities.
• Excellent customer service and a professional attitude.
• Ability to thrive in a fast-paced environment.
• Proficiency with MS Office applications (Word/Excel).
• High school diploma or equivalent.

Responsibilities

• Receive inbound calls regarding fingerprinting requests and respond to inquiries.
• Determine fingerprinting locations via phone/computer and coordinate with sites.
• Follow up with vendors to obtain documentation related to fingerprinting.
• Prepare and send welcome packets to new clients.
• Process fingerprints and route to the appropriate agency.
• Monitor and maintain the call center telephone line.

Skills

Bilingual Spanish

Phone skills

Customer service

Professional attitude

MS Office

Fast-paced environment

Administrative skills

Education

High school diploma

Tools

MS Office (Word/Excel)

Job description

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. The rate of pay for this position is $17.70/hour.

Training is the first 6 weeks from 9:30am-5:30pm, with Monday-Friday 2pm-10pm shifts. Fieldprint offers medical/dental/vision, 401K with company match, flexible accounts, paid time off, holidays, training, overtime options, casual