Client Success & Support Specialist

Fieldprint; Mount Laurel Township (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K plan

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible schedules

Employee referral bonus

Job summary

Fieldprint is seeking a Client Services Representative for an on-site role in Mt. Laurel, NJ. The position handles customer support via phone, chat, or email, with an 11am-7pm Monday–Friday shift and a pay rate of $18 per hour.

Responsibilities include responding to client inquiries, educating clients on offerings, and maintaining accurate records while coordinating with internal teams to ensure service excellence.

Qualifications

• Requires ability to work in an inbound/outbound call center environment.
• Strong time management and organizational skills required.
• Excellent written, verbal and telephonic communication skills.

Responsibilities

• Answering incoming calls, emails or messages from clients.
• Providing prompt, professional and accurate responses to inquiries.
• Educating clients on company offerings and services.
• Investigating and troubleshooting client problems, concerns or complaints.
• Maintaining accurate client records and databases.
• Collaborating with internal teams to address client needs and coordinate efforts.

Skills

Inbound/outbound calls

Time management

MS Office proficiency

Written & verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Fieldprint is seeking a Client Services Representative for an on-site role in Mt. Laurel, NJ. The position handles customer support via phone, chat, or email, with an 11am-7pm Monday–Friday shift and a pay rate of $18 per hour.

Responsibilities include responding to client inquiries, educating clients on offerings, and maintaining accurate records while coordinating with internal teams to ensure service excellence.