Bilingual Call Center Agent (Spanish/English) - Day Shift

Kelly Services; Carolina (PR); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Telemedicine

Retirement savings plan

Paid holidays

Transit spending account

Paid sick leave

Job summary

Kelly Services in Carolina, PR is seeking a Customer Support Representative to provide phone-based customer service and support. The role operates on 1st shift from 8am to 5pm, Monday through Friday, with a focus on resolving inquiries and ensuring client satisfaction.

The ideal candidate communicates effectively in English and Spanish, has prior call center experience, and can multitask while delivering professional, courteous service.

Qualifications

• Previous call center customer service experience.
• Able to spend most of shift on the phone.
• Strong communication in English and Spanish.

Responsibilities

• Provide excellent customer service and support primarily over the phone.
• Handle incoming calls and address inquiries efficiently and professionally.
• Resolve issues, escalate when needed, and document interactions.
• Collaborate with team to ensure high client satisfaction.

Skills

Customer service

Bilingual Spanish-English

Job description

Kelly Services in Carolina, PR is seeking a Customer Support Representative to provide phone-based customer service and support. The role operates on 1st shift from 8am to 5pm, Monday through Friday, with a focus on resolving inquiries and ensuring client satisfaction.

The ideal candidate communicates effectively in English and Spanish, has prior call center experience, and can multitask while delivering professional, courteous service.