Bilingual Remote Call Center Specialist – Appointments

Community Health Center; Connecticut; On-site; USD 24,000 - 34,000; Full time

Job summary

Community Health Center is seeking a Call Center Specialist for remote, full-time work in the United States. The role focuses on delivering consistent customer service to staff and patients, owning each call, scheduling appointments, and handling messages for the clinical team with confidentiality and accuracy.

Requirements include an Associate's degree, call center experience, bilingual English/Spanish, and reliable high-speed internet. Evening/weekend shifts may apply.

Qualifications

• Experience in a Call Center or other busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.
• Excellent verbal communication skills.

Responsibilities

• Handle calls, schedule appointments, and transmit messages to the clinical team.
• Answer questions regarding medication refills and insurance billing basics.
• Maintain confidentiality and demonstrate data entry accuracy.

Skills

Customer service

Verbal communication

Multi Task

Problem solving

Education

Associate's degree

Tools

Electronic appointment scheduling

Job description

Community Health Center is seeking a Call Center Specialist for remote, full-time work in the United States. The role focuses on delivering consistent customer service to staff and patients, owning each call, scheduling appointments, and handling messages for the clinical team with confidentiality and accuracy.

Requirements include an Associate's degree, call center experience, bilingual English/Spanish, and reliable high-speed internet. Evening/weekend shifts may apply.