Bilingual Call Center Agent - Fast Inbound Support

Waste-Pro; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro in Ocala, FL is seeking a Customer Service Representative to manage high-volume inbound calls and serve as the primary contact for customers. You will resolve issues, provide quotes, and set up service accounts while aiming to retain customers with proactive solutions.

You will work closely with other Waste Pro teams to ensure accurate information, timely responses, and a positive customer experience in a fast-paced office environment.

Qualifications

• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written and analytical skills.
• Computer proficiency in MS Office and strong typing skills.

Responsibilities

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Provides customer retention by offering alternatives to cancellation requests.
• Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalate complex issues.

Skills

Heavy call volume handling

Verbal communication

Written communication

MS Office

Typing

Multitasking

Stress management

Problem solving

Teamwork

Customer advocacy

Tools

Tower system

Job description

Waste Pro in Ocala, FL is seeking a Customer Service Representative to manage high-volume inbound calls and serve as the primary contact for customers. You will resolve issues, provide quotes, and set up service accounts while aiming to retain customers with proactive solutions.

You will work closely with other Waste Pro teams to ensure accurate information, timely responses, and a positive customer experience in a fast-paced office environment.