Bilingual Call Center Agent

Five Star Franchising; Springville (UT); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading consumer services firm, Five Star Franchising, is hiring a Bilingual Call Center Agent. This fully remote role involves answering customer queries in both English and Spanish while ensuring high-quality service standards are met. Candidates can work part-time or full-time, and must have a reliable internet connection.

Qualifications

• Fluent in Spanish and English is mandatory.
• Applicants should have a high level of customer service skills.
• Entry-level position available for candidates.

Responsibilities

• Answer incoming customer calls regarding billing issues and appointment setting.
• Document and update customer interactions within the CRM system.
• Provide outstanding customer service and resolve concerns effectively.

Skills

Fluent in Spanish

Fluent in English

Customer service

Communication

Problem-solving

Job description

Join to apply for the Bilingual Call Center Agent role at Five Star Franchising

5 days ago Be among the first 25 applicants

Join to apply for the Bilingual Call Center Agent role at Five Star Franchising

Description

This is a fully remote job!

Answers continuous incoming and place outgoing customer calls regarding billing issues, product problems, service questions and general client concerns, and appointment setting. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Identify and escalate priority issues when necessary. Confirm, plan, and route appointments. Enter customer leads with detailed and accurate information.

Resolve any scheduling issues or concerns, reschedule as needed. Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion. Initiate outbound calls for digital advertising sales leads generated. Serve as the initial point of contact for potential customers via phone and email. Review information provided by the customer to confirm accuracy, determine availability for an in-home sales consultation.

Document and update customer interaction within the customer relationship management (CRM) system. Overcome objections from a potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible. De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution. Exceed customer service expectations by providing an outstanding experience to every potential customer. Adhere to schedules while maintaining an acceptable level of service, customer satisfaction, and quality. Promote teamwork through consistency, reliability, and group cohesiveness.

Requirements

Must speak Spanish and English fluently

Must be on a hardwired internet connection

Part time or Full time available

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

Referrals increase your chances of interviewing at Five Star Franchising by 2x

Get notified about new Call Center Representative jobs in Springville, UT.

Eligibility Associate (Customer Service)

Senior Customer Implementation Specialist

Lehi, UT $100,000.00-$150,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.