Bilingual Call Center agent Remote CA

Gainwell Technologies; California (MO); Remote; USD 31,000 - 45,000; Full time

Job summary

Gainwell Technologies is seeking a Bilingual Call Center agent to assist members with eligibility and benefit information. The role requires strong communication skills and customer service experience, along with the ability to document inquiries accurately. Opportunities for career growth and professional development are offered within a supportive work environment.

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development academies

Qualifications

• Minimum 6 months experience in customer service or telephone roles preferred.
• Experience working with organizational functions and computer software.
• Skilled in telephone technology and help desk software.

Responsibilities

• Respond to member questions and forward calls as necessary.
• Document interactions in CRM for record-keeping.
• Conduct outbound calls to provide information as needed.

Skills

Communication

Critical Thinking

Customer Service

Analytical Skills

Tools

CRM software

Help desk software

Job description

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Bilingual Call Center agent Remote CA

Location:

Any city, CA, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.

Your role in our mission

• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel.
• Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to customer direction or other business needs.

What we're looking for

• 6 months minimum, prefer more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with computer software and telephone technology and skilled in the use of help desk software.

What you should expect in this role

• Business and analytical critical thinking skills.
• Communication skills both written and oral.
• Ability to work independently.
• Ability to follow oral and written directions.
• #LI-REMOTE
• #LI-SS2

During the training class first 4 weeks the schedule is M-F 8:00AM to 4:30PM PST.

Then once the individual transitions to the floor taking calls. Leadership will determine if they will be 8:00AM to 4:30PM or 8:30AM to 5:00PM based on business needs.

The pay range for this position is$31,200.00-$44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.