Dental Call Center Agents - Bilingual Spanish

Fortuna BMC; Sacramento (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking Bilingual Dental Provider Call Center Agents to support inbound operations for California dental care providers. This remote, full-time role involves handling inquiries, providing solutions, and maintaining excellent communication while working within a structured schedule. Successful candidates will have strong backgrounds in customer service and dental support.

Benefits

Comprehensive Medical, Dental, and Vision insurance

Paid sick leave benefits

Robust 6-8 week paid training program

All technology equipment provided

Long-term remote employment

Qualifications

• 1+ years experience in inbound customer service.
• At least 6 months experience in dental customer support.
• Bilingual (Spanish) proficiency preferred.

Responsibilities

• Handle high-volume inbound calls from dental providers.
• Resolve billing, policy, and procedural inquiries.
• Provide professional service to the provider community.

Skills

Communication

Multitasking

Problem Solving

Customer Service

Education

GED/High School diploma

Tools

Microsoft Office 365

Help desk software

Job description

Fortuna is seeking experienced Bilingual Dental Provider Call Center Agents to support high-volume inbound customer service operations for California dental care providers. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Candidates must reside in California and bring prior experience supporting dental providers in a call center environment.

This is a remote, full-time position starting July 7th, 2025 with structured training, reliable technology, and a consistent weekday schedule.

WORKSITE: Remote (California Residents Only)

WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PST

COMPENSATION: $18.50 per hour with incentives offered

WHAT WE OFFER:

• Comprehensive Medical, Dental, and Vision insurance coverage

• Paid sick leave benefits

• Training Program: Engage in a robust 6-8-week paid training program

• All technology equipment provided (work laptop and accessories)

• Long-term remote employment

WHAT YOU'LL DO:

• Handle high-volume inbound calls from dental providers

• Resolve billing, policy, and procedural inquiries within a 3-5 minute window

• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes

• Record and track calls using the call tracking system

• Provide professional, courteous, and effective service to the provider community

• Collaborate with team members to meet departmental goals and call resolution metrics

WHAT YOU'LL BRING:

Minimum Qualifications:

• 1+ years experience in inbound customer service (private or government sectors)

• At least 6 months experience in dental customer support

• Working knowledge of Microsoft Office 365 and help desk software

• Typing speed of 30 WPM and 95% accuracy

• Excellent communication skills and a positive, patient demeanor

• Strong multitasking and problem-solving abilities

• Reliable internet with a minimum 50 Mbps download speed

• GED/High School diploma

Preferred Qualifications:

• Bilingual (Spanish) proficiency

Upon completion of your application, you will be sent a typing assessment from Selective Hiring to complete, please use the name and email that corresponds to your application.

Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.

Career Site: www.gofortuna.com