Bilingual Call Center Advisor (Spanish)

Virginia AG; Fairfax, Northern (VA, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Northern Virginia Community College (NVCC) seeks a Call Center Representative to serve as the first point of contact for students and the public at the Information Center. The role supports admissions, enrollment, tuition and college programs through phone, email, and chat.

Responsibilities include informational advising, guiding inquiries to appropriate departments, and maintaining courteous, detailed communication in a high-volume environment. On-site position with no telework option.

Qualifications

• Experience in high call volume environments.
• Excellent verbal and written communication skills.
• Ability to learn college programs and policies.

Responsibilities

• Serve as information center contact for students, parents, staff and public via phone, email and online chat.
• Provide information on admissions, enrollment, tuition, financial aid and campus programs.
• Assist with locating departments and guiding inquiries within NVCC.

Skills

Customer service

Oral communication

Written communication

Spanish fluency

Tools

Microsoft Office (Word/Outlook/Excel)

Job description

Northern Virginia Community College (NVCC) seeks a Call Center Representative to serve as the first point of contact for students and the public at the Information Center. The role supports admissions, enrollment, tuition and college programs through phone, email, and chat.

Responsibilities include informational advising, guiding inquiries to appropriate departments, and maintaining courteous, detailed communication in a high-volume environment. On-site position with no telework option.