Bilingual Information Center Specialist (Spanish/English)

Commonwealth of VA Careers; Virginia; On-site; USD 45,000 - 55,000; Full time

Job summary

Northern Virginia Community College (NVCC) is seeking a Call Center Representative to serve as the information center's primary point of contact for students and the public. The role emphasizes bilingual Spanish/English service and support for admissions, enrollment, tuition, and financial aid.

This on-site position requires excellent communication, multitasking, and the ability to work evenings and weekends as needed to support campus operations.

Qualifications

• Fluent in Spanish and English with strong verbal and written communication.
• Demonstrated customer service experience in professional settings.
• Ability to learn college programs, policies and procedures.
• Experience in high call volume environments and using multiple software.
• Fluency in Spanish is required.

Responsibilities

• Serve as information center contact for internal and external customers.
• Provide bilingual Spanish/English information and guidance on admissions, enrollment, tuition, financial aid, and general college programs.
• Assist with driving directions, department locations, and online map access.

Skills

Bilingual Spanish/English

Customer service orientation

Communication skills

Multi-tasking

Learn web-based communications

Independent decision-making

Flexible schedule

Cross-cultural communication

Tools

Microsoft Word

Outlook

Excel

Online chat tools

Job description

Northern Virginia Community College (NVCC) is seeking a Call Center Representative to serve as the information center's primary point of contact for students and the public. The role emphasizes bilingual Spanish/English service and support for admissions, enrollment, tuition, and financial aid.

This on-site position requires excellent communication, multitasking, and the ability to work evenings and weekends as needed to support campus operations.