Bilingual Call Care Navigator (English/Portuguese)

Nirvana Healthcare Management Services; West Orange (NJ); Presencial; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Health insurance

Paid time off

Dental insurance

Vision insurance

Descripción de la vacante

Nirvana Healthcare Management is seeking a Call Care Navigator for our Client Communication Call Center in New Jersey. You will handle calls, assist with inquiries, and schedule appointments while maintaining HIPAA confidentiality.

The role requires strong communication, multitasking abilities, and bilingual English/Portuguese proficiency. Training is provided, and a full-time schedule offers benefits and stability.

Formación

• High school diploma or equivalent.
• 1 year of customer service experience in a call center (healthcare preferred).
• Bilingual in English and Portuguese.

Responsabilidades

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

Conocimientos

Customer service

Communication skills

Bilingual English/Portuguese

Multitasking

Educación

High school diploma or equivalent

Descripción del empleo

Nirvana Healthcare Management is seeking a Call Care Navigator for our Client Communication Call Center in New Jersey. You will handle calls, assist with inquiries, and schedule appointments while maintaining HIPAA confidentiality.

The role requires strong communication, multitasking abilities, and bilingual English/Portuguese proficiency. Training is provided, and a full-time schedule offers benefits and stability.