Call Center Agent- Experience Preferred - Bilingual (English/ Portuguese/Spanish)

Nirvana Healthcare; West Orange (NJ); Vor Ort; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Health insurance

Paid time off

Dental insurance

Vision insurance

Zusammenfassung

Nirvana Healthcare Management is seeking a Call Care Navigator for our Client Communication Call Center in New Jersey. You will handle calls, assist with inquiries, and schedule appointments while maintaining HIPAA confidentiality.

The role requires strong communication, multitasking abilities, and bilingual English/Portuguese proficiency. Training is provided, and a full-time schedule offers benefits and stability.

Qualifikationen

• High school diploma or equivalent.
• 1 year of customer service experience in a call center (healthcare preferred).
• Bilingual in English and Portuguese.

Aufgaben

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

Kenntnisse

Customer service

Communication skills

Bilingual English/Portuguese

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Description:

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

Requirements:

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare preferred
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Portuguese).

We Offer:

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two (2) weeks paid training.
• Uniforms provided.

Working Hours:

• Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Commensurate with experience

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Essex County, NJ (Preferred)