Bilingual Breastfeeding Support & Education Counselor

Community Clinic Inc.; Takoma Park (MD); On-site; USD 37,000 - 38,000; Full time

Job summary

CCI Health Services in Takoma Park, MD is seeking a WIC Breastfeeding Peer Counselor I to provide information and support to pregnant and breastfeeding participants, encouraging breastfeeding and helping mothers start successfully.

You will counsel by telephone or in-clinic at scheduled intervals, assist with planning and facilitating breastfeeding classes, and issue pumps when needed while documenting activities in the WOW system.

Qualifications

• Requires a High School Diploma or GED.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
• Some customer service required.
• MUST have breastfed for at least 6 months.
• MUST have some previous experience with WIC as a staff or participant.

Responsibilities

• Provides breastfeeding information and support to pregnant and breastfeeding participants, including telling participants about the benefits of breastfeeding, overcoming common barriers, and getting a good start with breastfeeding.
• Assists participants with preventing and handling common breastfeeding concerns.
• Counsels WIC pregnant and breastfeeding mothers by telephone or in the clinic at designated scheduled intervals following the Loving Support Through Peer Counseling model
• Assists with planning and facilitating breastfeeding classes.
• Provides breastfeeding classes to other programs when needed.
• Serves as the clinic advocate for breastfeeding, as observed by the Manager.
• Issues breast pumps following agency protocols for mothers who are separated from their babies or who are experiencing breastfeeding problems, making appropriate referrals when more complex problems occur.
• Appropriately documents breast pumps and other breastfeeding aids upon issuance.
• Provides referrals, according to clinic-established protocols, to: WIC nutritionist, Breastfeeding Services manager or Lactation Consultant, Mothers Physician, Programs in the community.
• Keeps accurate records of all contacts made with the participants daily using the WOW system.
• Promotes a breastfeeding-friendly clinic by having bulletin boards with breastfeeding pictures and having breastfeeding materials available for participants.
• Respects each participant by keeping her information strictly confidential.
• May be asked to assist participants in the hospitals.
• Available for travel for training or to fill in for other staff during work hours.
• Ability to work on-site is an essential duty for this position.
• Proactively offers participants information and materials about other community resources.
• Provides complete information on the certifying process.
• Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of eWIC card.
• Performs computer record file maintenance and updates in a timely manner.
• Accurately performs daily data entry and eWIC benefits issuance.
• Makes appointments and transfers according to established policies.
• Properly maintains computers, printers, and other office equipment.

Skills

Fluent in English

Fluent in Spanish

Customer service

Education

High School Diploma or GED

Job description

CCI Health Services in Takoma Park, MD is seeking a WIC Breastfeeding Peer Counselor I to provide information and support to pregnant and breastfeeding participants, encouraging breastfeeding and helping mothers start successfully.

You will counsel by telephone or in-clinic at scheduled intervals, assist with planning and facilitating breastfeeding classes, and issue pumps when needed while documenting activities in the WOW system.