Bilingual Branch Leader: Growth, Coaching & Service

PNC Financial Services Group, Inc.; United States; On-site; USD 54,000 - 89,000; Full time

Job summary

PNC Financial Services Group, Inc. in Colorado Springs, CO seeks an Assistant Branch Manager to lead a branch team, drive performance and sales in an omni-channel environment, and coach staff to deliver exceptional client service.

Bilingual in Spanish preferred; in-office role with emphasis on talent development and risk management. Requirements include 4+ years of related experience and an Associates degree; notary and background checks apply.

Qualifications

• 4+ years of related business or functional experience.
• Associates degree required; a comparable combination of education and experience may be considered.
• Notary Public in applicable state is required for some responsibilities.

Responsibilities

• Supports all aspects of branch, including individual and team performance.
• Builds a high performing team through attraction, onboarding, coaching and development of branch team members.
• Leads through influence across omni-channel partners and drives revenue and loyalty.
• Manages, coaches and executes a proactive client experience within an omni-channel environment.
• Provides solutions and advice to improve client financial well-being.
• Leads effective problem resolution and maintains the branded sales process to achieve targets.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Branch Banking

Coaching

Decision Making

Digital Awareness

Communications

Prioritization

Retail Lending

Selling

Education

Associates

Job description

PNC Financial Services Group, Inc. in Colorado Springs, CO seeks an Assistant Branch Manager to lead a branch team, drive performance and sales in an omni-channel environment, and coach staff to deliver exceptional client service.

Bilingual in Spanish preferred; in-office role with emphasis on talent development and risk management. Requirements include 4+ years of related experience and an Associates degree; notary and background checks apply.